Job Description

Location: 5025 Plano Parkway Carrollton, TX USA, 75010

Employment Type: [Full-Time/Contract]

About the Role:

We are seeking an experienced AR Reconciliation Specialist with strong expertise in SAP, Salesforce, and AR reconciliation processes. The ideal candidate will have a solid background in billing dispute resolution, payment analysis, and customer account management. This role demands exceptional problem-solving skills, attention to detail, and the ability to collaborate effectively across teams.

Key Responsibilities:

• Collaborate with internal departments and customer organizations to manage billing, statements, disputes, and returns, ensuring customer satisfaction.
• Conduct in-depth customer payment analysis to identify and resolve disputed items, including tracing errors, correcting billing documents, and processing final invoices.
• Mentor and train new team members to ensure successful onboarding and performance.
• Review and manage large, high-profile accounts with accuracy and discretion.
• Serve as a trusted system resource and key point of contact within the team.
• Identify payment discrepancies, initiate dispute resolution processes, and perform necessary follow-ups.
• Maintain regular communication with internal teams and external customers to address and resolve payment, dispute, and return issues promptly.
• Work closely with Collectors and Customer Service to ensure timely application of customer credits.
• Manage the processing of customer credit balance returns efficiently.
• Generate accurate reports for internal and external stakeholders to support ongoing collections and reconciliation activities.

Qualifications:

• Minimum 5 years of progressive experience in business-to-business or business-to-government collections and dispute resolution.
• Familiarity with SAP (FSCM and Disputes), Salesforce, and AR reconciliation.
• Intermediate to advanced proficiency in Microsoft Excel, including reporting and data analysis.
• Solid understanding of general accounting principles and credit & collection procedures.
• Exceptional reconciliation, analytical, and mathematical skills.
• Excellent organizational skills with a strong attention to detail.
• Ability to communicate effectively, both verbally and in writing.
• Proven problem-solving capabilities with the ability to escalate issues appropriately.
• Strong interpersonal skills and a team-oriented mindset.

Preferred:

• Degree or diploma in Business Administration, Accounting, Finance, or related field, or equivalent experience.
• Familiarity with credit and collection operations, including reconciliation of AR activity.
• Experience working in complex, fast-paced environments with multiple stakeholders.

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