A retail employer in the Cincinnati area is seeking an Alarm Dispatcher / Alarm Center Specialist to provide critical monitoring and support for security systems across retail, office, and distribution facilities. This role ensures timely and accurate handling of alarms and related security functions in a 24/7 environment, safeguarding people, property, and assets. The Alarm Center Specialist will monitor alarm signals, manage PIN codes and fire panels, and coordinate emergency response actions. This position requires strong technical aptitude, attention to detail, and the ability to maintain composure in high-pressure situations. Reporting to the Alarm Center Supervisor, the Specialist plays a key role in operational continuity and customer service excellence.
Required Skills & Experience
- Previous experience in a support role (help desk, technical support, or high-level customer service).
- Experience walking customers through processes and procedures.
- Ability to work weekends, holidays, and any shift in a 24/7 environment.
- Accuracy, attention to detail, and ability to prioritize multiple tasks.
Nice to Have Skills & Experience
- Experience with alarm systems and fire panel management.
- Previous alarm monitoring experience.
Key Responsibilities:
- Monitor and respond to intrusion, fire, panic, refrigeration, and duress alarms according to established protocols.
- Contact local police and fire departments for dispatch and relay accurate information.
- Manage PIN codes and fire panel configurations to maintain system integrity.
- Answer incoming calls from associates and business partners, providing clear guidance and support.
- Maintain stable performance during high-stress or emergency situations.
- Collaborate with field technicians, store teams, and vendors to resolve issues promptly.
...Director of Emergency Services Hospital Leadership Opportunity Permanent Position We are seeking an experienced and dynamic leader... ..., nurses, and hospital leadership to drive performance, manage resources, and foster a culture of safety, teamwork, and accountability...
...Collette is seeking a Senior Product Manager - Customer Tech to join our growing Technology Team. This is a hybrid role based at our headquarters in Pawtucket, RI. About Collette: Let Us Show You the World There has never been a better time to be in the travel industry...
...regularly exposed to outside weather conditions. Noise level in the work environment is usually moderate. Education/Training/Experience High school diploma, plus specialized training or two year degree or equivalent One or two years of customer service...
...well as grocery, dairy, floral, and dry goods. BENEFITS: - Paid training-8 week program - PTO Starting Day One - Medical & Dental... ...duties as assigned REQUIREMENTS: - 21 years old +- Valid CDL and Medical Card - Manuever up to 50 lbs - Proficient in...
...Time Off ~ Paid Holidays ~ Referral Incentives ~ Employee Assistance Programs ~ Employee Discounts ~ Fun Company Events... ...Full-time Work Location: In person JOB DESCRIPTION: PHARMACY CLERK Description of Responsibilities The Pharmacy Clerk...