PURPOSE OF THE CLASSIFICATION: Under direction of the Esports Arena Coordinator, this part-time classification is responsible for and participates in overall day-to-day management of the Muskogee Esports Arena. Supervises Muskogee Esports Arena Rentals, Special Events and Visitor Services to include admissions and guest relations. ESSENTIAL TASKS: Assists Esports Arena Coordinator with daily operations, supervises employees and patrons within facility. Assigns and completes daily work tasks, opening and closing duties. Assists Esports Arena Coordinator to conduct seasonal camps, events, and tournaments Setup and manage custom game lobbies, and in-game configurations during events. Oversee match flow, ensuring proper execution of rules, game formats and timing. Monitor real-time gameplay for rule violations, technical issues and disputes. Conduct opening system checks to ensure proper functionality. Collaborate with staff to enhance visitor experiences. Processes point of sale and daily transactions, and end of the day financial reporting. Work with the Esports Arena Coordinator and Technical Teams to escalate and resolve technical problems. Record and report match results, statistics and highlights to the tournament database. Assist in compiling post-event and tournament reports to improve future events and tournaments. Interact positively with diverse customer populations; provide all customers with equal opportunities to compete. Assists Esports Arena Coordinator with planning and implementation of selected Muskogee Esports Arena events and programs. Performs other work as necessary and or as assigned. Must report to work on a regular and timely basis. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. REPORTING RELATIONSHIPS: The Assistant Esports Arena Coordinator reports directly to the Esports Arena Coordinator. The Assistant Esports Arena Coordinator supervises the Esports Arena Support Personnel. QUALIFICATIONS: Training and Experience: 1-2 Years of Retail Management Experience (Preferred) Knowledge, Abilities, and Skills: Candidate must have strong leadership, decision making, interpersonal, and organizational skills; strong written and verbal communication skills; solid presentation, negotiation, problem solving, conflict resolution, and meeting management skills. Ability to organize, direct and motivate the activities of others; ability to establish and maintain effective working relationships with community groups and the public; ability to present information in a clear and concise manner; ability to promote department activities and to generate funds for program implementation. Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job in compliance with the American with Disabilities Act (ADA) requirements. On a case-by-case basis, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements include frequent walking, and standing; frequent lifting over 50 pounds; occasional carrying of objects weighing over 50 pounds; constant reaching and handling; occasional balancing, stooping, kneeling, crawling, and climbing; vision, speech and hearing Licenses and Certificates: Possession of a valid Oklahoma Class D driver's license is required. WORKING ENVIRONMENT: Work in this classification is indoor. Will travel to other city locations as required. Requires ability to work days, nights, weekends, holidays and irregular hours.
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