Job Description

Client Service Support-Apartments

Job Description

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

A vast network with the most visitors, Apartments.com, has helped put over 40 million renters into new homes. We are the fastest growing and leading online apartment rental listing website, offering property, commuter, and neighborhood information across the US. A CoStar Group subsidiary, the Apartments.com network includes Apartments.com, ForRent.com, ApartmentFinder.com, Apartamentos.com, ApartmentHomeLiving.com, ForRentUniversity.com, After55.com, CorporateHousing.com and WestsideRentals.com. Apartments.com is supported by the largest professional research team, which has visited and photographed over 50,000 properties nationwide. Our team makes over one million calls each month to apartment owners and property managers, collecting and verifying current availability, rental rates, policies, leasing incentives and more. Apartments.com offers more rental listings than any other apartments website and offers innovative features and tools for our customers.

At Apartments.com we believe that the customer is at the center of everything we do. As a Customer Service Associate, you will play a critical role in driving client satisfaction and experience. You will assess our customers’ various needs and provide expert service. You will also be an advocate for the best solution to their problems through engagement with product, tech and sales professionals. You’ll have the opportunity to develop a comprehensive skill set and become a trusted adviser to our customers when they encounter problems, big and small. We will invest heavily in formal and informal training to drive your success.

Your Role:

• Demonstrated a strong customer focus rooted in empathy toward the customer
• Communicate effectively with peers, management, and customers
• Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction
• Be the person who delivers first time resolution with quality and professionalism
• Improve listing coverage through proactive customer service, including effective questioning, listening, probing, building rapport and objection handling
• Maintain an accurate directory of customer contact, details and company information for assigned customers and communities as well as proactively seek out opportunities to obtain electronic data feeds and websites
• Support sales colleagues to ensure the highest standard of customer service is maintained
• Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort
• Develop a strong understanding of CoStar Group and Apartments.com technology, tools and products
• Meet and exceed customer and Costar’s expectations

Basic Qualifications:

• Bachelor’s Degree from accredited, not-for-profit University or College
• Must be fluent in English & Spanish, both written and verbal communication
• A track record of commitment to prior employers
• 2 years of experience in a customer service role with a demonstrated track record of providing excellent customer care
• A strong interest (or experience) in real estate.

Preferred Qualifications:

• Confident personality with the ability to communicate effectively with both internal and external stakeholders
• Ability to plan and organize workload in a fast-paced environment
• Ability to act on own initiative and work successfully alone and as part of a team
• Ability to adapt quickly in a technology- led environment
• Proficiency in MS Office
• Be very Team and Quality Service oriented
• Excellent interpersonal skills (Communication, Conflict Resolution, Negotiation, etc.) when dealing with internal and/or external audiences at all levels of management.
• A strong sense of responsibility to the customer and aren't satisfied until they are delighted.
• Ability to deliver results while working to deadlines under pressure.
• An upbeat, positive attitude.
• Ability to be flexible and adapt to changing situations at a high growth company.

WHAT’S IN IT FOR YOU:

Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. In addition to generous compensation and performance-based incentives, you'll be supported in both your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes, as well as Segways and bikes available for use during the day
• Complimentary gourmet coffee, tea, hot chocolate, prepared foods, fresh fruit, and other healthy snacks

Be part of a team of professionals enjoying the opportunity to learn, do, and grow in a rewarding atmosphere. But don't just take our word for it -- see why our team chose to work at and stay at CoStar Group:

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar is not able to provide visa sponsorship for this position.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

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