Job Description
Support the Centers for Medicare & Medicaid Services (CMS)
Location: Fully Remote (U.S. Based)
Schedule Options:
- Sunday – Thursday | 11:45AM – 8:15PM ET (Mon–Thurs) & 9:45AM – 6:15PM ET (Sun)
- Sunday – Thursday | 7:45AM – 4:15PM ET (Mon–Thurs) & 9:45AM – 6:15PM ET (Sun)
As a Bilingual Tier 1 Service Desk Representative , you'll be the first point of contact for callers seeking assistance with billing protections, filing complaints, or checking the status of an existing complaint. You’ll be answering inbound calls via a cloud-based phone system — all from the comfort of your home.
What You'll Do:
- Respond to inbound calls in both Spanish and English with professionalism and empathy
- Assist callers with understanding billing protections, submitting complaints, and checking complaint statuses
- Navigate customer needs with confidence, clarity, and compassion
- Work as part of a supportive, remote-first team
- Complete a 1-week virtual instructor-led training followed by 1 week of job shadowing
- Maintain a secure and distraction-free home workspace
What You Bring:
- High school diploma or GED
- 2+ years of customer service experience (call center experience a plus)
- Fluent in spoken and written Spanish and English
- A customer-first attitude: polite, professional, adaptable, and reliable
Job Tags
Remote work, Sunday,