Bilingual Customer Service Specialist Job at Dunhill Professional Search & Government Solutions, San Antonio, TX

QzRXV28yNUVBRENJUlA0Z0JSUGF5azMz
  • Dunhill Professional Search & Government Solutions
  • San Antonio, TX

Job Description

Support the Centers for Medicare & Medicaid Services (CMS)

Location: Fully Remote (U.S. Based)

Schedule Options:

  1. Sunday – Thursday | 11:45AM – 8:15PM ET (Mon–Thurs) & 9:45AM – 6:15PM ET (Sun)
  2. Sunday – Thursday | 7:45AM – 4:15PM ET (Mon–Thurs) & 9:45AM – 6:15PM ET (Sun)

As a Bilingual Tier 1 Service Desk Representative , you'll be the first point of contact for callers seeking assistance with billing protections, filing complaints, or checking the status of an existing complaint. You’ll be answering inbound calls via a cloud-based phone system — all from the comfort of your home.

What You'll Do:

  • Respond to inbound calls in both Spanish and English with professionalism and empathy
  • Assist callers with understanding billing protections, submitting complaints, and checking complaint statuses
  • Navigate customer needs with confidence, clarity, and compassion
  • Work as part of a supportive, remote-first team
  • Complete a 1-week virtual instructor-led training followed by 1 week of job shadowing
  • Maintain a secure and distraction-free home workspace

What You Bring:

  • High school diploma or GED
  • 2+ years of customer service experience (call center experience a plus)
  • Fluent in spoken and written Spanish and English
  • A customer-first attitude: polite, professional, adaptable, and reliable

Job Tags

Remote work, Sunday,

Similar Jobs

Simply Good

Creative Services Director Job at Simply Good

 ...Simply Good is seeking a Director of Creative Services to lead high-impact, consumer-centric creative across a portfolio of nutrition-focused brands. This role owns end-to-end creative operations and ensures all creative work, produced internally or through external agencies... 

Worldwide Logistics Group

Customs Specialist Job at Worldwide Logistics Group

 ...shipments and follow up on shipment updates Accurate and complete documentation preparation Compliance with timeliness of Customs entry and...  ...time to promote a healthy work-life balance Hybrid schedule - required 3 days in office, 2 days remote (no exceptions)... 

GovGig

Construction Project Manager Job at GovGig

 ...Manage large, complex, federal proposal efforts for environmental, security, disaster, infrastructure, professional services, and construction contracts. Manage environmental, security, disaster, infrastructure, professional services, and/or construction program(s)... 

Ticket Nation Corp

Weekend Event Ticket Fulfillment Associate: Night Shift Job at Ticket Nation Corp

 ...Join Our Team! Weekend Event Ticket Fulfillment Associate (Night Shift) About Us Were industry veterans with a fresh perspective on the ticketing industry. Our mission is simple: provide fans across the nation with access to live events and shows while delivering an... 

Catalyst Financial Group LLC Houston

Financial Advisor-Entry Level Job at Catalyst Financial Group LLC Houston

 ...Responsibilities Provide financial planning support to clients Support investment professionals to cultivate client relationships Prepare financial plans and check their accuracy Qualifications ~ Bachelor's degree in Finance or related field ~5+ years' of...