Business Analyst Job at Tata Consultancy Services, Indianapolis, IN

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  • Tata Consultancy Services
  • Indianapolis, IN

Job Description

Requirements Gathering & Analysis:

  • Engage with business users to understand operational, customer, and regulatory needs.
  • Translate high-level business requirements into detailed functional and non-functional specifications.
  • Facilitate workshops, interviews, and process walkthroughs with business and IT teams.

Process Mapping & Optimization:

  • Document current (‘as-is’) and future (‘to-be’) processes, identifying areas for efficiency improvement.
  • Support initiatives such as digital transformation, AMI (Advanced Metering Infrastructure), or customer experience enhancement.

Solution Design & Validation:

  • Collaborate with architects, developers, and vendors to ensure solution alignment with business objectives.

Stakeholder Management:

  • Build strong relationships with business teams, IT, and external partners.
  • Manage stakeholder expectations, priorities, and dependencies.
  • Communicate project updates, risks, and issues effectively.

Data & Reporting:

  • Analyze operational and customer data to identify trends and insights.
  • Support regulatory and performance reporting.

Desired Competencies:

  • Analytical thinking, problem-solving attitude, willingness to learn project management basics.
  • Good-to-have: Project management certification.

Must-Have Skills:

  • Bachelor’s or Master's in Computer Science / Information Technology / Engineering (any stream, preferably with exposure to IT or systems) / Business Analytics / Information Systems / Data Analytics / Computer Applications / Project Management or related.
  • Great communication skills with basic knowledge of Project Management and Jira tools.
  • Ability to capture requirements from business, articulate them clearly, and write them for developer understanding.

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