Job Description

Job Title: Operations Analyst

Location: Detroit, MI (Hybrid)

Duration: 3.5-month contract

Job Description:

• Liaison between HPP external vendors, call center, and customers.
• Communication via email and phone.
• Process vendor claims/payments using Service Bench application
• Reviews, analyzes and evaluates business systems and user needs.
• May be responsible for documenting and translating business processes in a clear and concise method by using their knowledge of business process mapping and of the various tools and software that are available.
• This will be accomplished by focusing on specific client requirements and ultimately interpreting these requirements into an illustration of the overall business process.
• Formulates systems to parallel overall business strategies.
• Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.
• The senior associate must also be adept at understanding and identifying bottlenecks, rework, and multiple loops with the documented process, and be able to provide solutions.
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks.
• Excellent PC skills and knowledge of Microsoft Office tools.
• May coordinate the work of others to the extent their efforts might affect completion of assigned tasks.
• A wide degree of creativity and latitude is expected.
• 5 to 7 years of experience working with business customers gathering system requirements.
• Bachelor's degree or equivalent work experience in area of specialty is required.

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