POSITION OVERVIEW:
A service expediter is responsible for coordinating and facilitating the delivery of services and products to customers in the commercial industry. They work closely with service technicians, sales representatives, vendors, and customers to ensure timely and accurate completion of service orders. They also monitor the status of service requests, communicate with customers about any issues or delays, and provide feedback to improve service quality and efficiency.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
EDUCATION AND EXPERIENCE REQUIREMENTS:
High school diploma or equivalent.
Previous experience in customer service, service coordination, or service expediting.
Knowledge of the commercial industry and its products and services.
Proficient in using computer software, such as Microsoft Office, CRM, and ERP systems.
Excellent communication, interpersonal, and customer service skills.
Strong organizational, time management, and problem-solving skills.
Ability to work independently and as part of a team.
Attention to detail and accuracy.
Flexibility and adaptability to changing work conditions and customer needs.
Ability to work under pressure and meet deadlines.
PHYSICAL REQUIREMENTS:
Sitting for long periods of time
Standing
Reaching
Bending
Stooping
IT REQUIREMENTS:
General knowledge and understanding of Microsoft Office Technology
Teams/SharePoint/Outlook for Email/Word/Excel/PowerPoint
SAGE and all sage Programs…
General ability to utilize cellular phone/iPad or Tablet/Laptop for Work Purposes
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