Contact Center Agent (Remote – CO Medicaid)
Location: 100% Remote ( Must be based in Mountain Time Zone or willing to work MST hours !!)
Schedule: Monday–Friday, 8:00AM–5:00PM MST
Type: Contract-to-Hire
Compensation: $16-17/hr. (target salary upon conversion: $43,000/year)
About the Team
This team supports Colorado healthcare providers with inquiries related to Medicaid services. We aim to resolve issues quickly, accurately, and with care—ensuring a smooth and informed experience for every provider interaction.
About the Role
We’re looking for a highly motivated and empathetic Contact Center Agent to support Colorado Medicaid providers by resolving inquiries related to claims, prior authorizations, member eligibility, and system navigation. In this role, you’ll help strengthen provider relationships by ensuring accurate and timely support, all while maintaining HIPAA and compliance standards.
This position is perfect for someone who thrives in a high-volume, remote call center environment and is passionate about healthcare operations, customer care, and problem-solving.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Soft Skills That Make You Stand Out
Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
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