Title
Customer Operations Manager
Location
Norwalk, CT
Company
Reed’s Inc.® is an innovative company and category leader that provides the world with high quality, premium and naturally bold™ better-for-you beverages. Established in 1989, Reed's Inc.® is a leader in craft beverages under the Reed’s®, Virgil’s® and Flying Cauldron™ brand names. The company’s beverages are now sold in over 40,000 stores nationwide.
Job Summary
The Customer Service Manager is a hands-on position with responsibility of leading and optimizing the customer service operations between the company’s suppliers for finished goods, contract manufacturing, third-party logistics partner(s), and Reed’s customers. This is a fast-paced role that requires a customer service-oriented individual who can engage with suppliers, finance, sales, and marketing in an efficient manner. This role will have one direct report and will be responsible for the day-to-day operations and the management and the professional development of the team. In addition, this individual must have experience in developing customer relationships, warehouse operations, and the ability to use data to drive critical business decisions. As a senior member of the team, this dynamic leader must be able to communicate effectively across all levels of the organization. This position reports directly into the Sr. Director, Logistics and Customer Service.
Responsibilities
Qualifications
Please note that we do not provide immigration sponsorship for this position.
Reed’s Inc. is an Equal Opportunity Employer.
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