Job Description

Customer Relations Representative – Kevin McGraw State Farm

Location: Phoenix, AZ

Employment Type: Full-time

Do you love helping people and building lasting relationships? Join the Kevin McGraw State Farm team in Phoenix , where your ability to connect, problem-solve, and create positive experiences will make a real impact every single day.

As a Customer Relations Representative , you’ll be the friendly and dependable voice our customers count on. From answering questions and resolving issues to providing peace of mind after life’s unexpected moments — you’ll help reinforce the trust and service our agency is known for throughout the community.

If you’re motivated by helping others, enjoy working as part of a supportive team, and want to grow your career with a respected State Farm agent, we’d love to meet you.

What You’ll Do

• Respond to customer inquiries with empathy and professionalism
• Resolve billing, policy, and service-related questions promptly and accurately
• Maintain customer records and assist with retention strategies
• Collaborate with teammates to ensure a seamless customer experience
• Support community engagement and agency growth initiatives

What You Bring

• Excellent communication and problem-solving skills
• Willingness to obtain your Property & Casualty License with Employer Support
• A passion for helping others and providing top-tier service
• Customer service experience preferred (insurance experience a plus)
• Ability to multitask and stay composed under pressure
• Positive attitude, reliability, and a team-first mindset

Why You’ll Love It Here

• Supportive, team-oriented environment led by a top-performing agent
• Ongoing training and professional development opportunities
• Path for advancement for motivated and sales-minded team members
• Competitive compensation and growth potential within the agency
• The chance to make a difference in the Phoenix community every day

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