GENERAL SUMMARY OF POSITION:
The Customer Service and Shipping Manager is responsible for supervising the Customer Service and Logistics department, managing both order fulfillment and customer relations. This position will serve as the central hub for coordinating with Sales, Production, Accounting, and Administration departments to ensure timely deliveries, accurate communication, and customer satisfaction.
CORE & ESSENTIAL:
TASKS:
QUALIFICATIONS & SKILLS:
Must possess 5+ years of management experience with previous experience in Customer Service and shipping/logistics preferred. Experience in manufacturing or distribution environment is preferred. Certificate for Lean or Six Sigma is a plus. Proven leadership experience managing a team in a fast-paced environment. Strong understanding of supply chain, order fulfillment, and customer service processes. Demonstrated aptitude for problem-solving; ability to determine solutions for customers. Familiarity with international shipping, freight, and compliance regulations. Must be results-orientated and able to work both independently and within a team environment. Must possess excellent verbal and written communication skills. Proficiency in using ERP systems and Microsoft Office Suite applications is required; experience with Quickbooks and/or NetSuite a plus. Adherence to health and safety regulations (e.g. use of protective gear). Driving is a requirement for this position. Therefore, must have the ability to travel domestically via operating a motor vehicle and maintain a valid driver license and driving record which is acceptable to our insurance provider. Must have a vehicle in good working condition and ensure it meets all safety, insurance, and legal requirements. The ability to travel by plane and/or overnight travel may also be required.
EQUAL OPPORTUNITY EMPLOYER:
The company is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, military status, veteran status, marital status, gender identity or expression, transgender status, citizenship, sexual orientation, age (40 and older), disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated) or any other legally protected characteristic under federal, state or local law.
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