Customer Service Firearms Specialist Job at Hogue, Inc., Henderson, NV

Q29xYnIydE1BVGVJVHZFckJCM2J4MDc1
  • Hogue, Inc.
  • Henderson, NV

Job Description

Customer Service Firearms Specialist Location Henderson, NV (Calico Ridge area) :

The Customer Service Firearms Specialist will provide exceptional support to customers via inbound calls and emails, responding to inquiries and assisting members with product and service information. Firearms industry experience is required.

Responsibilities

  • Engage with customers via phone and email to provide product and service support.
  • Process and verify orders for retail, dealer, and distributor customers.
  • Maintain and update customer records as needed.
  • Address customer concerns and ensure appropriate solutions are provided.
  • Escalate complex inquiries to a supervisor when necessary.
  • Promote additional accessories and services to customers.
  • Collaborate with Marketing, Finance, Production, and Shipping/Receiving teams.
  • Adhere to all Hogue Tool & Machine Inc. policies, programs, and procedures.
  • Maintain a high level of productivity in a fast-paced environment.

Note: This list highlights the primary responsibilities of the role and may be adjusted based on business needs.

Qualifications

  • Firearms product knowledge is required.
  • 3-5 years of sales experience in the firearms/outdoor industry.
  • Associate's degree or equivalent business experience (preferred).
  • 1-3 years of customer service or inside telesales experience.
  • 1-3 years of demonstrated firearms product knowledge or aptitude.
  • Typing speed of 40 WPM required; 50-60 WPM preferred.
  • Strong understanding of customer service principles and practices.
  • Computer proficiency, including MS Office applications.
  • Ability to multitask efficiently in a fast-paced environment.
  • Comfortable handling, assembling, and shooting various firearms.
  • Military or law enforcement experience is a plus.

Location & Commitments

  • Full-time, permanent position located at a facility in Henderson, NV
  • Standard: 8-hour shift
  • In-office work schedule: 5 days per week.

Physical Requirements:

  • Ability to stand for extended periods
  • Ability to lift up to 50 lbs

Eligibility Requirements

  • Pass pre-employment medical physical and drug screening.
  • Clear a Federal Criminal Background Check (ATF permit requirement).
  • Provide documentation of eligibility to work in the United States upon hire.

Hogue Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law

Benefits

  • Comprehensive healthcare coverage , including medical, dental, and vision insurance
  • Retirement savings plan with 401(k) and employer contributions
  • Flexible scheduling options to support work-life balance
  • Generous paid time off , including vacation and sick leave
  • Employee discounts on firearms-related products and accessories

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift
  • Morning shift

Application Question(s):

  • Willing to take a background check & drug test?

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer service: 2 years (Preferred)

Work Location: In person

Job Tags

Hourly pay, Permanent employment, Full time, Flexible hours, Shift work, Day shift,

Similar Jobs

Park Square Homes

Finance Manager Job at Park Square Homes

 ...initiatives, achieving results, and continuous learning, our award-winning company, Park Square Homes, has an opportunity for a talented Finance Manager to join our team. Known for our entrepreneurial spirit, we have a strong culture rooted in trust, integrity, open... 

Domino's Franchise

Pizza Chefs - 620 West New Orleans Job at Domino's Franchise

 ...Level , a locally owned franchise, has proudly served communities across western and eastern Oklahoma with exceptional Dominos pizza and service. With22 stores and growing, we are committed to creating opportunities, delivering smiles, and building a team that feels... 

Forvis Mazars US Executive Search Practice

Regional Director of Finance Job at Forvis Mazars US Executive Search Practice

 ...with our clients through Forvis Mazars | Executive Search Our client, a dynamic construction contractor, is seeking a Regional Finance Director to join their large team. This role will be located onsite in Houston, TX. The Regional Finance Director will provide financial... 

Adecco

Senior Maintenance Technician Job at Adecco

Senior Maintenance Technician Asheville, NC - Direct Hire Adecco is partnering with a growing manufacturing operation in the Mills River area to hire a Senior Maintenance Technician. This role supports plant operations through hands-on mechanical, electrical, and...

Architectural Concrete Design

Residential Design & Sales Consultant Job at Architectural Concrete Design

 ...travel regularly within your market. About Architectural Concrete Design At ACD, we believe infrastructure creates opportunity for...  ...isnt working on Commercial projects, we are bringing the same level of execution to our Residential market. We are proud to be...