Job Description

Job Title: Customer Service Representative

Location: Onsite Office-Based Support (Downtown Seattle)

Position Overview:

We are seeking dependable and resilient Customer Service Representatives to join our team in a high-performance, office-based environment. The ideal candidate will have a solid work history and experience in phone and email support. This is a 100% onsite role in Downtown Seattle with excellent benefits and strong earning potential.

Key Responsibilities:

• Provide professional and courteous phone and email support to customers.
• Troubleshoot and resolve customer inquiries and issues efficiently.
• Maintain accurate records of interactions using internal systems.
• Deliver consistent, high-quality service while meeting performance goals.
• Work collaboratively with team members and escalate issues as needed.
• Handle high-stress interactions with professionalism and resilience.

Qualifications:

• Minimum 1 year of customer service experience in an office-based phone/email support role.
• Demonstrated solid and consistent job tenure (minimum 1 year at the most recent job).
• Must be thick-skinned and able to handle demanding or high-pressure situations.
• Strong communication and interpersonal skills.
• Flexibility to work 1st, 2nd, or 3rd shift as part of 24/7 coverage.

Compensation & Benefits:

• Hourly rate of $23–$26.50 during training (first month).
• Performance incentives can increase hourly earnings by up to $8/hr.
• Annual earning potential: $47,000 – $70,000.
• 100% employer-paid benefits (medical, dental, vision).
• Paid parking provided by the client.
• 100% onsite role in Downtown Seattle.

Additional Notes:

• Ideal candidates thrive in fast-paced environments and are motivated by performance incentives.

Job Tags

Similar Jobs