Customer Service Representative Job at Acetech Group Corporation, Washington DC

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  • Acetech Group Corporation
  • Washington DC

Job Description

Job Title: Customer Service Representative

Location: Onsite Office-Based Support (Downtown Seattle)

Position Overview:

We are seeking dependable and resilient Customer Service Representatives to join our team in a high-performance, office-based environment. The ideal candidate will have a solid work history and experience in phone and email support. This is a 100% onsite role in Downtown Seattle with excellent benefits and strong earning potential.

Key Responsibilities:

  • Provide professional and courteous phone and email support to customers.
  • Troubleshoot and resolve customer inquiries and issues efficiently.
  • Maintain accurate records of interactions using internal systems.
  • Deliver consistent, high-quality service while meeting performance goals.
  • Work collaboratively with team members and escalate issues as needed.
  • Handle high-stress interactions with professionalism and resilience.

Qualifications:

  • Minimum 1 year of customer service experience in an office-based phone/email support role.
  • Demonstrated solid and consistent job tenure (minimum 1 year at the most recent job).
  • Must be thick-skinned and able to handle demanding or high-pressure situations.
  • Strong communication and interpersonal skills.
  • Flexibility to work 1st, 2nd, or 3rd shift as part of 24/7 coverage.

Compensation & Benefits:

  • Hourly rate of $23–$26.50 during training (first month).
  • Performance incentives can increase hourly earnings by up to $8/hr.
  • Annual earning potential: $47,000 – $70,000.
  • 100% employer-paid benefits (medical, dental, vision).
  • Paid parking provided by the client.
  • 100% onsite role in Downtown Seattle.

Additional Notes:

  • Ideal candidates thrive in fast-paced environments and are motivated by performance incentives.

Job Tags

Hourly pay, Night shift, Day shift, Afternoon shift,

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