Customer Service Representative Job at Acro Service Corp, Fargo, ND

QW95YnEyOUZCRGVMUXY0aURSTFZ6RVAzOFE9PQ==
  • Acro Service Corp
  • Fargo, ND

Job Description

Title -Customer Support Representative III - Customer Support

Duration: 12 months Contract on W2 (high possible extension)

Location:520 Oak Ridge Way E, Lot 3 West Fargo ND USA 58078

100% onsite position

Hours are Mon-Fri, flex start time: 7/8:00 – 4/5:00

Major Purpose

  • Provides information/solutions as frontline support to channel partners/customers/Company personnel on basic product related inquiries on policies, issues and concerns to optimize customer satisfaction and retention.

Major Duties

• Provide advanced product/service information and respond to basic customer questions about the product/service.

• Record and process custom/special customer orders, often dealing with ambiguous delivery expectations.

• Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.

• Make calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints.

• Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.

• Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements.

• Provide exceptional service to customers to encourage continued use of the organization's products/services.

• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills, Abilities, Knowledge

• Customer-Focused Approach – MUST HAVE

• Leverages Digital Communications with Customers - MUST HAVE

• Understands Issues/Motivations

• Masters Service Conversations

• Navigates Customer Challenges

• Strengthens Customer Connections

• Builds Customer Loyalty

• In-Depth Questioning

• Initiates Compelling Sales Conversations

• Service Into Sales

• Builds Rapport

• Knows the Buying Influences

• Manages Buyer Indifference

Work Experience

• Must have previous Customer Support/Sales experience. Candidates who have both would be preferred.

• Sound experience and understanding of straightforward procedures or systems (7 to 12 months)

Job Tags

Contract work, Work experience placement, Flexible hours,

Similar Jobs

Delaware North

Server, Petco Park Job at Delaware North

**The opportunity**Delaware North Sportservice is hiring seasonal Servers to join our team at Petco Park in San Diego, California. As a Server, you will be the face of our restaurant and be the epitome of excellent service to guests. If you are the dedicated restaurant... 

Legacy Funeral Group

Funeral Director Job at Legacy Funeral Group

 ...position will be responsible for caring for the deceased in a respectful manner while performing a variety of tasks including making funeral service arrangements with families, removals and transfers, cosmetology, dressing, hairstyling, and any other preparation required... 

Addison Group

Customer Service Representative Job at Addison Group

 ...Job Title: Customer Service Representative Location: Oklahoma City, Oklahoma Industry: Banking Pay: $17.00-$18.00/hour Job Description: Our client is seeking enthusiastic and compassionate Customer Service Representatives to join their team. As a representative... 

The Borgen Project

Writer/Journalist Internship Job at The Borgen Project

 ...focused on content creation for BORGEN Magazine ( or The Borgen Project Blog ( This is a part-time 12-hours per week, 12 week, unpaid remote internship. If your availability is limited, you can work ahead and complete the program in fewer weeks. . Responsibilities... 

Vision Truck Line

Class A Truck Driver Local Home Daily 1400 weekly pay Dedicated Job at Vision Truck Line

 ...and a raise to $25/hr after 30 days) Home Daily Runs - ( Night Shift: Days Off Tues/Wed...  ...Drug Test: Hair Follicle Vision Drivers Enjoy Great Benefits Health, Dental and...  ...MISDEMEANOR EVER - NO ACCEPTATION Vision Truck Line LLC is a licensed contract carrier...