Title -Customer Support Representative III - Customer Support
Duration: 12 months Contract on W2 (high possible extension)
Location:520 Oak Ridge Way E, Lot 3 West Fargo ND USA 58078
100% onsite position
Hours are Mon-Fri, flex start time: 7/8:00 – 4/5:00
Major Purpose
Major Duties
• Provide advanced product/service information and respond to basic customer questions about the product/service.
• Record and process custom/special customer orders, often dealing with ambiguous delivery expectations.
• Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.
• Make calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints.
• Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
• Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements.
• Provide exceptional service to customers to encourage continued use of the organization's products/services.
• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Skills, Abilities, Knowledge
• Customer-Focused Approach – MUST HAVE
• Leverages Digital Communications with Customers - MUST HAVE
• Understands Issues/Motivations
• Masters Service Conversations
• Navigates Customer Challenges
• Strengthens Customer Connections
• Builds Customer Loyalty
• In-Depth Questioning
• Initiates Compelling Sales Conversations
• Service Into Sales
• Builds Rapport
• Knows the Buying Influences
• Manages Buyer Indifference
Work Experience
• Must have previous Customer Support/Sales experience. Candidates who have both would be preferred.
• Sound experience and understanding of straightforward procedures or systems (7 to 12 months)
...Estimator to support our estimating team in the preparation and delivery of accurate, professional, and competitive bids. This is an entry-level role designed for a highly detail-oriented individual who is strong on the computer, eager to learn, and interested in long-term...
...execution. Coordinate with architects, engineers, subcontractors, and stakeholders to ensure project goals are met. Oversee contract negotiations, risk management, and compliance with local regulations and safety standards. Monitor project progress, resolve issues...
...top-notch quality and on-time delivery. This is your chance to make a real impact, influence cross-functional teams, and elevate procurement to the next level. Day to day: Design and execute strategic sourcing initiatives across materials, equipment, and services...
Position Summary: The Registered Nurse (RN) provides professional, comprehensive nursing care for patients in an acute care environment. Accountable for the delivery of coordinated, safe, compassionate, therapeutic, evidence based quality care to patients and families...
...initiatives, achieving results, and continuous learning, our award-winning company, Park Square Homes, has an opportunity for a talented Finance Manager to join our team. Known for our entrepreneurial spirit, we have a strong culture rooted in trust, integrity, open...