Job Description

Job Title: Customer Service Representative

Location: Oklahoma City, Oklahoma

Industry: Banking

Pay: $17.00-$18.00/hour

Job Description:

Our client is seeking enthusiastic and compassionate Customer Service Representatives to join their team. As a representative, you will be responsible for assisting customers with identifying assistance programs. This role involves interacting with customers over the phone in a call center environment, providing empathetic support, and guiding them through available options.

Key Responsibilities:

• Handle inbound and outbound customer calls, addressing inquiries and offering assistance with mortgage-related concerns.
• Evaluate customers' financial situations to determine eligibility for various assistance programs.
• Walk customers through the application process for mortgage relief programs.
• Keep accurate records of customer interactions and financial assessments.
• Work with other team members to ensure customer satisfaction and seamless service delivery.
• Meet performance targets for call handling, customer satisfaction, and program enrollment.

Qualifications:

• Excellent verbal communication skills and the ability to explain complex information in a clear, empathetic manner.
• Strong attention to detail and the ability to assess financial information effectively.
• Previous experience in customer service or a call center environment is preferred.
• Professionalism in handling sensitive customer information.
• A collaborative, team-oriented mindset and a passion for helping others.
• Basic computer proficiency.

Additional Details:

• Full-time, in office position.
• Ability to work in a fast-paced, dynamic environment.
• Flexible hours may be required to meet customer needs.

Perks:

• Competitive pay based on experience.
• Comprehensive training and development opportunities.
• A positive and collaborative work culture.
• Make a difference in customers' lives by helping them stay in their homes.

Apply now to join our client’s team as a Customer Service Representative!

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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