Job Description

Position: Customer Service Rep

Location: Vandalia, MO

Onsite

Pay: $18-21/hr

Job Summary:

We are seeking a detail-oriented and customer-focused Customer Support Administrator to join our team. In this role, you will be the first point of contact for customers, handling a variety of tasks including warranty inquiries, scheduling appointments, and coordinating with sales representatives. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and the ability to manage multiple responsibilities effectively.

Key Responsibilities:

• Act as the primary point of contact for customers, addressing inquiries and concerns via phone, email, or walk-ins.
• Handle customer service calls, including follow-ups on previous work (e.g., roofing, windows) to ensure customer satisfaction and address any warranty-related issues.
• Schedule and manage appointments for sales representatives, ensuring timely follow-up on leads and customer requests.
• Process warranty claims efficiently, maintaining clear documentation and communication with customers.
• Take detailed notes on customer needs and interests, and relay information to the sales team to facilitate business opportunities.
• Coordinate final measurement meetings with clients and assist in finalizing project details.
• Manage supply orders for projects, ensuring all necessary materials are procured in a timely manner.
• Maintain accurate records of customer interactions and updates in the company database.
• Collaborate with internal teams to streamline communication and deliver exceptional service to customers.

Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred).
• Proven experience in a customer service or administrative role, preferably in the construction or home improvement industry.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills.
• Proficiency in using scheduling and CRM software.
• A proactive and customer-focused approach to problem-solving.

What We Offer:

• A supportive and collaborative work environment.
• Opportunities for professional growth and development.
• Benefits: This position is eligible for medical, dental, vision, and 401(k).

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