Customer Service Representative Job at Compunnel Inc., Columbus, OH

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  • Compunnel Inc.
  • Columbus, OH

Job Description

  • Handle inbound and outbound customer calls, emails, and chats in a professional and timely manner.
  • Assist customers with inquiries, complaints, product/service information, billing questions, and account support.
  • Resolve issues efficiently while maintaining a positive customer experience.
  • Document customer interactions, transactions, and feedback accurately in CRM or support systems.
  • Escalate complex issues to appropriate departments or supervisors when necessary.
  • Follow company policies, procedures, and service standards to ensure quality and compliance.
  • Support sales and retention efforts by providing product knowledge and upselling services when appropriate.
  • Collaborate with cross-functional teams to improve processes and enhance customer satisfaction.
  • Requirements:

    • High School Diploma or equivalent (Associate or Bachelor’s preferred).
    • Proven experience in customer service, call center, or client-facing roles.
    • Strong communication, problem-solving, and interpersonal skills.
    • Ability to multitask, adapt quickly, and remain calm under pressure.
    • Proficient in computer applications, CRM systems, and Microsoft Office tools.
    • Flexibility to work shifts, weekends, or holidays as needed.

Job Tags

Work at office, Shift work, Weekend work,

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