Job Description

Bring your people skills, a passion for problem-solving, and a customer-first mindset to a team that truly values your voice.

About the Role:

Are you someone who thrives on helping others, loves talking to people and proactively solving issues and making their day better? We are always on the lookout for Customer Service Representatives who can deliver outstanding support, answer questions with confidence, and create a smooth, friendly experience for every customer interaction.

What You'll Do:

• Learn and effectively apply claims processing procedures
• Communicate professionally and respond to customer inquiries via phone, email, or chat with accuracy and empathy
• Educate participants and resolve claim issues
• Enter benefit plan enrollments
• Professionally de-escalate challenging participant calls
• Work effectively with varied levels of personnel

You're a Great Fit If You:

• Have proven ability to provide a high level of customer service
• Possess proficient data entry and keyboarding skills
• Are a natural communicator who’s patient, positive, and solution-oriented
• Love working in a fast-paced, high volume and team-focused environment
• Possess strong attention to detail and demonstrate a high level of accuracy in work
• Have strong computer skills and can learn new systems quickly
• Are dependable, organized, and thrive under pressure

Bonus Points For:

• Experience in [healthcare claims or insurance environment]
• Bilingual skills

Perks & Benefits:

• Competitive pay and yearly performance reviews
• Health, dental, and vision insurance
• FSA, HSA and HRA benefit plan offerings with employer funding
• Disability insurance – company paid
• Life insurance - company paid
• 401(k) with company match
• Generous PTO and paid holidays
• Employee Referral Bonus Program
• Comprehensive paid training program and employee development
• Growth and career path opportunities and advancement to Specialist role
• Opportunity for Hybrid after six months with optional 1 day remote.

Job Tags

Similar Jobs