Customer Service Representative Job at Motion Recruitment, Alpharetta, GA

Qm8rVXFtaE1CREdOUWZJbkN4elF6VUw1OWc9PQ==
  • Motion Recruitment
  • Alpharetta, GA

Job Description

Overview:

We are seeking a detail-oriented and proactive Customer Service Coordinator to support our client, a leading enterprise in the database and analytics industry. This role is ideal for a customer-focused professional who thrives in a fast-paced environment, has exceptional organizational skills, and can effectively manage communications and service requests. While the position is primarily remote, occasional onsite collaboration (2–3 days/month) at the Alpharetta office is required.

Location: Alpharetta, GA – Primarily Remote (Hybrid Onsite 2–3 Days per Month)

Contract Length: 6–9 Month W2 Contract

Responsibilities:

  • Serve as the first point of contact for customer inquiries, service requests, and issue resolution.
  • Maintain accurate records of customer interactions in the CRM system, ensuring timely updates and follow-up.
  • Coordinate with internal teams to track, prioritize, and fulfill customer service needs.
  • Assist with order processing, account updates, and documentation management.
  • Monitor open cases to ensure resolution within established service-level agreements (SLAs).
  • Prepare and distribute customer service reports to management.
  • Support ongoing projects aimed at improving the customer experience and internal workflows.

Qualifications:

  • 2+ years of customer service, account coordination, or administrative support experience.
  • Strong communication skills, both verbal and written, with a customer-first mindset.
  • Proficiency with CRM tools (Salesforce experience a plus) and Microsoft Office Suite.
  • Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
  • Experience working in a technology, software, or data-focused environment preferred.
  • Must be able to work primarily remote with occasional onsite meetings in Alpharetta, GA.

Job Tags

Contract work, Work at office, Remote work,

Similar Jobs

Akraya, Inc.

Failure Analysis Lab Technician III: 25-07287 Job at Akraya, Inc.

Primary Skills: Electrical Testing (Expert), Failure Analysis (Expert), Sample Preparation (Expert), Troubleshooting (Expert),Laboratory Management (Expert) Contract Type: W2 Duration: 6 Months with possible extension Location: Westborough , MA () Pay Range...

Adecco

Senior Financial Analyst Job at Adecco

 ...Job Title: Senior Financial Analyst, FP&A Reports to: FP&A Team Lead Job Category: Finance & Accounting Department/Group: FP&A - Capex Planning & Markets In Office: 4 Days a week in the Plano, TX office - 1 day remote Compensation - $130,000.00 +... 

Equity Commercial Real Estate Solutions

Commercial Property Manager Job at Equity Commercial Real Estate Solutions

 ...Equity ECS is a national, full-service commercial real estate firm headquartered in Columbus, OH, with regional offices in Atlanta, Cincinnati...  ..., construction, as well as program, asset, and property management. Our people are ambitious and entrepreneurial, like our... 

Hoag Health System

Internal Medicine Physician Job at Hoag Health System

 ...Hoag health, the top-ranked health system in Orange County, CA is seeking Internal Medicine Physicians (Primary Care) to join our growing program! Hoag has been voted the #1 most trusted and respected health care brands in Orange County and would like you to be a part... 

Maxion Corp

Online Survey Researcher Work-at-Home Job at Maxion Corp

 ...Join Our Team as a Work-From-Home Data Entry Research Panelist! Are you ready to earn money from the comfort of your own home? This exciting opportunity is perfect for anyone with a variety of skills and backgrounds whether youve been an administrative...