Job Description

We’re seeking a dedicated Customer Service Representative to support walk-in customers across all lines of business. This role plays a key part in ensuring exceptional service by assisting clients with premium payments, coverage options, and policy inquiries.

Key Responsibilities

• Greet and assist all walk-in customers, responding to inquiries across multiple lines of business.
• Receive, verify, and process premium payments; issue written receipts.
• Explain benefits, rates, and coverage options to help customers make informed healthcare decisions.
• Research and resolve customer concerns and inquiries.
• Support customers in selecting or updating health coverage to best meet their needs.
• Identify and document complex or recurring issues; escalate and track for resolution.
• Provide feedback to improve service quality and efficiency.
• Serve as a liaison between customers and internal departments.
• Assist in researching and resolving executive-level inquiries.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: Minimum 5 years in operations or customer service (or an equivalent combination of education and experience).
• Licenses: Life and Health License preferred.
• Preferred Background: Experience in healthcare or Medicare, and prior sales experience.

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