Customer Service Representative Job at Tata Consultancy Services, San Antonio, TX

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  • Tata Consultancy Services
  • San Antonio, TX

Job Description

Position: Customer Service Representative

Location: San Antonio, TX (Onsite)

Duration: FTE/ Direct Hire

Job Description:

What you'll do:

  • Provide operational support to members with their Banking – Auto Loans line of business or product Review accounts and processes transactions that may require action.
  • Identify and confirm the member’s immediate request(s) and works to resolve issues.
  • Explore member’s needs and recommend to fund an outstanding Loan.
  • Maintain a high level of member satisfaction and demonstrate commitment to quality through member interactions.
  • Identify and handle existing and emerging risks that stem from business activities and the job role. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Follow written risk and compliance policies and procedures for business activities.

What you have:

  • High School Diploma OR GED
  • Banking, Lending experience would be an additional advantage
  • Ability to communicate clearly and professionally with members by phone to process banking requests and provide information based on set procedures
  • Strong interpersonal and communication skills
  • Ability to prioritize and multi-task while navigating through multiple business applications
  • Successful completion of a job-related assessment is required

Salary Range :: $35,000 - $42,000

Job Tags

Immediate start,

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