Customer Service Representative Job at Vaco by Highspring, Greensburg, IN

QUl5UnJtbExBREtMUmZJaUNoVFd4a242OVE9PQ==
  • Vaco by Highspring
  • Greensburg, IN

Job Description


Vaco has partnered with a client in Greensburg, Indiana to hire a Customer Service Associate. We're looking for friendly, patient, and customer-focused individuals to join a growing call center team. In this role, you'll help customers with everyday banking questions-things like online banking support, account balances, debit card issues, and general inquiries.
This position is great for anyone who enjoys solving problems, staying busy, and creating positive experiences for customers. No banking experience required-training is provided!

What You'll Do


  • Answer incoming customer calls and provide helpful, accurate information

  • Research account issues and find solutions

  • Assist with basic transactions and account updates

  • Stay up to date on products, tools, and procedures

  • Focus on first-call resolution and delivering excellent service

  • Identify and route sales opportunities when appropriate

Schedule & Work Environment

As a contractor (first ~6 months):

  • Hours: Monday-Friday, 8:00am-5:00pm

  • Onsite: Fully onsite in Greensburg, IN

  • No weekends during the first 6-8 weeks
After conversion to full-time:

  • Shift: 12:00pm-8:00pm (required and not negotiable)

  • Rotation: Approx. 2-3 Saturdays every 8 weeks (weekday off provided the same week)

  • Remote Options: Hybrid or remote may be available based on performance after several months

What Makes Someone Successful in This Role?


  • Enjoys helping people and providing great customer service

  • A natural problem-solver-someone who likes figuring things out

  • Comfortable working on a computer and navigating multiple screens

  • Coachable, positive, and able to stay focused in a fast-paced environment

  • Able to handle a steady flow of incoming calls (50-60 per day)

Why You'll Love This Job


  • Supportive, experienced manager

  • Great training and clear expectations

  • Team culture values problem solving and customer satisfaction

  • Opportunity to grow into hybrid or remote work

  • Stable schedule with guaranteed full-time hours

Requirements


  • High school diploma or GED

  • Strong communication and customer service skills

  • Ability to work onsite for the first 8-12 months

  • Must live within 60 miles of Greensburg, IN

Job Tags

Full time, For contractors, Remote work, Monday to Friday, Shift work, Weekday work,

Similar Jobs

Challenger Sports

TinyTykes Soccer Coach Job at Challenger Sports

Position available:Soccer coach for children ages 2-6, to begin working September 2018.What is TinyTykes?TinyTykes is a FUNdamental introduction to the game of soccer for players aged 2-6. Players learn the introductory skills of soccer through you teaching them fun games...

Eaton

Custom Order Engineer Job at Eaton

Custom Order Engineer Location Sumter, SC : Eaton's ES AMER ARS division is currently seeking a Custom Order Engineer. This role takes place out of our Sumter, SC facility and we are able to offer relocation assistance within the United States. The expected annual salary... 

Patient's Choice Medical

Customer Service Representative Job at Patient's Choice Medical

Patients Choice, a DME - Durable Medical Equipment company, specializes in wheelchair and mobility products. We are looking for a new member of our team to support our Sales Staff out in the Field. The company was founded in 2007 in Rolling Meadows, IL and is a leader...

Astiva Health, Inc

Utilization Management Review Nurse (Inpatient) Job at Astiva Health, Inc

 ...With a focus on delivering comprehensive care tailored to the needs of our diverse community...  ...Utilization Management Inpatient Review Nurse is responsible for managing inpatient...  ...and evaluations of patients in the ambulatory care or lower level of care setting. Communicate... 

Superior Hydrovac

CDL Trainer Job at Superior Hydrovac

 ...CDL Training Instructor - (with JJ Keller experience) Fort Worth, TX Fulltime Excellent Salary, Stability, Growth Opportunities and more! MUST HAVE - Must have experience training new hires using JJ Keller program(s). Peak Utility Infrastructure is an...