Customer Service Representative/Inside Sales Job at MICROBEST INC, Waterbury, CT

QklpVHJXeFBCRFNPUS9RcUNoM1F5VTM1OGc9PQ==
  • MICROBEST INC
  • Waterbury, CT

Job Description

We are seeking a detail-oriented and customer-focused Customer Service / Inside Sales Representative to join our team. This role is responsible for processing and managing customer orders, providing exceptional service, and supporting sales efforts through accurate and timely communication with customers and internal teams. The ideal candidate will have strong organizational and communication skills, excellent attention to detail, proficiency in computer systems, and the ability to thrive in a fast-paced environment. Some travel may be required.

Essential Duties & Responsibilities – Customer Service

  • Process customer orders received via phone, email, or online platforms, ensuring accuracy and efficiency.
  • Provide timely and professional responses to customer inquiries regarding pricing, product availability, order status, and shipping timelines.
  • Prepare and edit customer quotes, ensuring accurate pricing and adherence to company guidelines.
  • Maintain and update customer information in the ERP and CRM databases.
  • Monitor and track orders to ensure on-time delivery, working closely with production control.
  • Review shipping documents for accuracy and resolve discrepancies.
  • Maintain customer records and ensure data accuracy in the CRM system.
  • Collaborate with internal teams, including production and shipping, to ensure timely order fulfillment.
  • Address and resolve customer complaints or concerns, escalating as necessary.
  • Generate and compile reports for management, including order tracking, inventory updates, and sales estimates.
  • Maintain organized records of quotes, orders, and customer communications.

  • Reach out to prospective customers and review our product offerings.
  • Identify customer needs and provide product recommendations.
  • Assist in developing and maintaining customer relationships through proactive communication.
  • Travel occasionally to visit customers, attend industry events, or support business needs.

Qualifications & Skills

  • Experience: 3+ years of customer service experience in a manufacturing or related industry preferred. Preference for candidates with an interest in or experience with the firearm industry.
  • Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ERP systems.
  • Communication: Strong verbal and written communication skills. Experience creating customer presentations a plus.
  • Problem-Solving: Ability to assess customer needs and provide effective solutions.
  • Organizational Skills: Detail-oriented with the ability to manage multiple tasks efficiently.
  • Adaptability: Ability to work independently and in a team environment, with a proactive approach to problem-solving.
  • Travel: Willingness to travel occasionally for business purposes.
  • Analytical Skills: Strong data entry skills with high accuracy and attention to detail

Benefits

  • Competitive salary based on experience
  • 401(k) with company match, 100% vested when eligible to contribute
  • Health, Dental, Vision and Disability Insurance
  • Life Insurance
  • Paid Time Off

Compensation details: 50000-70000 Yearly Salary

PI06f4db01e194-30492-38312354

Job Tags

Work at office,

Similar Jobs

iRiS Recruiting Solutions

Traveling Superintendent Job at iRiS Recruiting Solutions

 ...Traveling Superintendent Nationwide Travel (Office in Oakbrook Terrace, IL) Were hiring an experienced Traveling Superintendent to oversee ground-up commercial builds nationwide. This role is perfect for superintendents who thrive on clear project scopes and enjoy... 

Addison Group

Interior Architect Job at Addison Group

 ...Job Title: Interior Designer (Intermediate-Level) Location (city, state): Phoenix, AZ or Tucson, AZ Industry: Architecture & Interior Design Pay: $70,000 $87,000 annually (Direct Hire) + Bonus Potential About Our Client: Addison Group is hiring... 

Adecco

Industrial Electrician Job at Adecco

 ...Great opportunity - AMAZING PAY & BENEFITS! Direct Hire Industrial Electricians wanted! Muncie, IN Pay range: $70,000 - $100,000 Required: Journeyman Card Experience: ~ VFD's, ~ PLC's ~ soft start equipment ~ motor starters ~ motors up to 4... 

Eugene Gastroenterology

Nurse Practitioner or Physician Assistant Job at Eugene Gastroenterology

Come work for the largest GI practice in Lane County. Our group is growing and we are looking for highly driven individuals to help us care for our community. We offer a great 4 day work week, hyprid in office and remote schedule, excellent compensation and benefits...

Grantham Law Firm

Associate Attorney Job at Grantham Law Firm

 ...powers of attorney, and other estate planning documents. Advise clients on estate tax implications, probate processes, and asset protection strategies. Assist in administering estates and trusts, including filing petitions, representing clients in court, and working...