Customer Success Manager Job at 80Twenty, Miami, FL

QW8yYnIydE5CRFdJVC9ZcUN4elh5MHM9
  • 80Twenty
  • Miami, FL

Job Description

Our client is a lean and innovative start-up with a steam-based technology device transforming how hospitality and food & beverage services are delivered. They are now hiring a Customer Success Manager to support its expanding U.S. operations. This is a high-impact, relationship-focused role ideal for someone who understands the world of hospitality operations and enjoys driving measurable impact across client accounts. The role is based in Miami with a hybrid schedule (2–3 days in-office and regular travel to client sites, with remote flexibility).

About the Role

In this role, you will serve as the main point of contact for hospitality clients using the company’s food & beverage platform. Your focus will be on account health, engagement, and client success - providing ongoing support, sales insights, and training tailored to each location (such as hotels, restaurants and bars, and other venues looking for an innovative food solution). You’ll collaborate cross-functionally with sales, product, and culinary teams, helping hospitality clients improve adoption, performance, and satisfaction.

Key Responsibilities

  • Manage and grow relationships with hospitality accounts using the platform
  • Provide training, creative sales ideas, and tailored guidance to on-site teams
  • Drive usage, sales performance, and satisfaction across multiple locations
  • Collaborate with internal teams to deliver best-in-class customer experience
  • Monitor account health and proactively resolve issues
  • Gather and share client feedback to improve product and service delivery
  • Travel regularly to client sites to support activations and refresh training

Who You Are

  • 5+ years of experience in the hospitality industry, ideally in F&B leadership (e.g., F&B Manager, Hotel Restaurant or Bar Manager, or Operations Manager)
  • Strong communicator and relationship-builder who can earn trust across all levels
  • Commercially minded with a passion for helping clients grow
  • Thrives in fast-paced environments and adapts quickly
  • Comfortable using CRM tools, dashboards, and virtual collaboration tools
  • Fluent in English; additional languages a plus
  • Willing and able to travel as part of your weekly schedule

Why Join

  • Join a company at the forefront of redefining how F&B is delivered in the hospitality sector
  • Work with a passionate and collaborative team in a lean and agile start-up
  • Make a measurable difference in client success and satisfaction
  • Enjoy flexibility, autonomy, and a supportive, growth-oriented culture

Job Tags

Immediate start, Remote job,

Similar Jobs

Upward Health

Care Specialist Job at Upward Health

 ...Assistant, etc.). High school diploma or GED required. A valid drivers license, auto liability insurance, and reliable transportation to travel within the assigned territory. Experience in chronic care management or working with chronically ill/elderly patients... 

firstPRO, Inc

Recruiter Job at firstPRO, Inc

 ...Title: Recruiter Pay: $3040/hr Responsibilities Manage approximately 15 requisitions, including posting jobs, sourcing via LinkedIn Recruiter, screening candidates, coordinating interviews, and conducting background checks Build strong partnerships with hiring... 

Macdonald & Company

Senior Development Associate - BTR Job at Macdonald & Company

 ...The Opportunity: We are seeking a Senior Development Associate to support all aspects of project development, from acquisition due diligence...  ...a focus on delivering high-quality, thoughtfully planned communities, the firm is actively expanding its portfolio of build-to-... 

Medical Services of America

Occupational Therapist Home Health Job at Medical Services of America

 ...Home Health & Hospice , a division of Medical Services of America, Inc., currently seeks an experienced Full-Time Occupational Therapist (OT) for our patients in Pulaski (Giles, Pulaski, Floyd, Wythe, Caroll) VA . Provides skilled occupational therapy in accordance... 

VitalCore Health Strategies

Licensed Practical Nurse (LPN) Job at VitalCore Health Strategies

 ...Correctional Health Care, has openings for Licensed Practical Nurses at Essex County Correctional Facility in Middleton, MA for multiple...  ...NURSE SCHEDULE: Full-Time Nigh Shift Day Shift, Weekends LICENSED PRACTICAL NURSE POSITION SUMMARY: The Licensed...