Customer Support Rep Job at Riverside Recruiting, Parma, OH

QUk2UnJHaEZDRGVLUmZjbENoVFd6RS8rOWc9PQ==
  • Riverside Recruiting
  • Parma, OH

Job Description

I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:

Customer Support Rep

Hybrid remote - Parma, Ohio

$18 per hour to $22 per hour

Monday-Friday, 11:30am to 8:00pm

Must live within 30 miles of Parma, Ohio

Summary

• Excellent communication skills

• Customer Service and low level technical support

• Hybrid remote, some work-from-home, some on-site at the office in Parma

• 2 weeks of PTO, medical, dental, vision, accident, critical illness, life, 401k match, college tuition benefit program

Responsibilities

• Receive or initiate contact with customers for low level technical support issues

• Follow knowledge base articles and standards to troubleshoot and resolve issues

• Escalate issues when necessary and advocate for urgency when needed

• Document customer info, triage steps, solution, or escalation notes

• Follow-up with customers to confirm that solutions are acceptable

• Monitor queues to ensure compliance with SLA requirements

• Provide highest level of responsiveness and service possible

Requirements

• Outstanding communication skills

• High level of emotional intelligence

• Must live within 30 miles of Parma, Ohio

• Work Monday-Friday, 11:30am to 8:00pm

• High level of empathy, care, and compassion

• Customer Service or Customer Support experience

• Ability to document customer issues quickly and courteously

• Team player mentality, flexible for shift changes or modifications

• Ability to focus with a high degree of accuracy and thoroughness

• Communicate via phone, instant messenger / chat, email, and ticket entries

• Bonus: experience with a ticketing software for customer support

• Must be able to work Mon-Fri, 11:30am to 8pm

• Must live within 30 miles of Parma, Ohio

Sean Zetts

440-447-0001

Riverside Recruiting

Sr. Recruiter & President

Sean.Zetts@RiversideRecruiting.com

customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support contract contractor

Job Tags

Hourly pay, Contract work, For contractors, Work at office, Remote work, Flexible hours, Monday to Friday,

Similar Jobs

SourcePro Search, LLC

Conflicts Researcher Job at SourcePro Search, LLC

SourcePro Search is conducting a search for a motivated Conflicts Researcher II with a bachelors degree and a minimum of two (2) years of research experience in a law firm environment. The ideal candidate will be responsible for assisting the Firms Office of the General...

TRITECH Communications Inc.

Service Dispatcher Job at TRITECH Communications Inc.

As a Customer Service Coordinator, you will be a part of a key team in our corporate headquarters located in Garden City, NY. You will be responsible for providing TRITECH Quality support to our clients as well as your team members on the Service Team. You will coordinator...

Physician Assistant Solutions

Physician Assistant - Interventional Radiology Job at Physician Assistant Solutions

 ...INTERVENTIONAL RADIOLOGY PHYSICIAN ASSISTANT Syracuse, New York Currently seeking a Interventional Radiology Physician Assistant/Nurse Practitioner for a full time opportunity in Syracuse area. Interested candidates should hold RT certification. Experience in... 

Express Employment Professionals - Rockville

Call Center Customer Service Representative Job at Express Employment Professionals - Rockville

We have a great opportunity for an Senior Call Center Representative with a Pension and Benefits Fund. This is a contract-to-permanent position for the right individual. Responsibilities : Process recipient information such as direct deposit, tax, change...

Aramark

Culinary Cook - Indianapolis Zoo Job at Aramark

Do you love to cook? Are you passionate about food? As a Cook on our team, youll help bring recipes to life while being able to flex your creativity! Surrounded by fresh ingredients and the best equipment, youll be immersed in a world that goes beyond food preparation...