Job Description
Job Title : Data Center L2 Support Engineer
Location : Utah, USA (Hybrid: 50% Remote / 50% Onsite across multiple sites)
Department : IT Infrastructure / Data Center Operations
Reports To : Data Center Manager / IT Infrastructure Lead
Employment Type : 1099 Independent Contractor – 1-Year Contract
Travel Reimbursement : Mileage/travel charges will be reimbursed if work location is beyond a 40-mile radius from the engineer’s home base.
Key Responsibilities
- Monitor, support, and maintain critical data center infrastructure using industry-standard tools.
- Respond to and resolve Level 2 incidents, including hardware failures, networking issues, OS-level problems, and escalated service tickets.
- Travel to various data center facilities across Utah for on-site troubleshooting, equipment installation, and maintenance.
- Perform server deployments, patch management, and upgrades for Windows and Linux environments.
- Maintain cabling, racking, power systems, and physical infrastructure.
- Coordinate with L1 support, L3 engineers, and vendors as needed for escalations.
- Maintain accurate records of system configurations, incidents, and hardware assets.
- Adhere to ITIL-aligned procedures for change, incident, and problem management.
- Participate in a rotational 24x7 on-call schedule.
Required Skills and Qualifications
- 5+ years of experience in data center or IT infrastructure support roles.
- Strong understanding of server hardware platforms (Dell, HPE, Cisco UCS).
- Solid grasp of basic networking concepts (IP, VLANs, DNS, DHCP).
- Experience with both Windows Server and Linux (RHEL/Ubuntu/CentOS) .
- Familiarity with virtualization platforms such as VMware or Hyper-V .
- Hands-on experience with monitoring tools (SolarWinds, DCIM, Zabbix).
- Able to work independently and manage tasks across multiple sites.
- Reliable transportation and valid driver’s license required for travel.
- Ability to lift and handle physical infrastructure equipment as needed.
Preferred Qualifications
- Industry certifications (CompTIA Server+, CCNA, MCSA, VMware VCP).
- Experience with scripting and automation (PowerShell, Bash, Python).
- Knowledge of cloud environments (AWS, Azure).
- Familiarity with ITSM platforms like ServiceNow, BMC Remedy.
Additional Information
- Contract Type : 1099 Independent Contractor
- Contract Duration : 1 Year (with potential extension)
- Work Schedule : Hybrid – 50% remote / 50% onsite
Job Tags
For contractors, Remote work,