Job Description

The Delivery Manager is responsible for overseeing and coordinating the efficient, cost-effective, and safe movement of goods and people. This role involves planning routes, scheduling deliveries, managing drivers and fleet operations, ensuring regulatory compliance, and maintaining high service standards. As a key leader in the logistics function, the Delivery Manager plays a critical role in sustaining a reliable supply chain and delivering exceptional customer experiences.

Core Responsibilities

Operations & Planning

• Develop and implement transportation schedules and route plans for all fleet operations.
• Oversee deliveries for all current and future Small Batch customers.
• Optimize routes and resources as new stops or customers are added.
• Serve as a backup driver as needed for special deliveries or to cover no-shows.

Team Leadership

• Manage daily driver communications, scheduling, time approvals, and training.
• Oversee onboarding and offboarding of drivers.
• Conduct daily debriefs and end-of-day reporting with drivers.
• Foster a culture of excellence, white-glove service, and safety compliance.
• Recommend disciplinary actions when necessary.

Fleet & Resource Management

• Oversee transportation vehicles, personnel, and resources.
• Schedule and coordinate preventive maintenance, repairs, and leasing service (e.g., Ryder).
• Address all vehicle maintenance issues (GPS, temp controls, oil/engine/tire upkeep, licensing).
• Conduct weekly vehicle inspections and cleanings.
• Manage insurance-related needs, including COIs and incident reporting.

Compliance & Safety

• Ensure compliance with transportation regulations, company policies, and safety standards.
• Conduct weekly safety audits and implement driver safety training.
• Maintain current licenses, registrations, and documentation.

Performance & Cost Control

• Track transportation KPIs and identify areas for improvement.
• Monitor and control transportation costs, implementing cost-optimization strategies.
• Utilize software tools (Optimo, Monnit Temp Control, routing software) to streamline operations.

Customer & Market Support

• Ensure white-glove product handling during deliveries.
• Troubleshoot and resolve issues related to damages, miscounts, or delays.
• Manage weekend farmers market fleet operations, ensuring timely deliveries and communication with the Market Manager.
• Uphold customer standards of quality and service at all times.

Specific Tasks

• Complete daily closing checklist (photos, on-time stops, temp compliance, vehicle condition).
• Approve PTO requests, manage schedules, and ensure full coverage (with backups/on-call staff).
• Debrief with drivers daily and prepare end-of-day reports.
• Collaborate with supervisors to improve routes and processes.

Physical Requirements

• Actively participate in operations alongside team members.
• Must be available for scheduled shifts throughout the week.
• Able to lift up to 50 lbs.
• Ability to drive for shifts up to 10 hours.
• Serve as a backup driver when needed.

Skills & Qualifications

• Valid New York State Driver’s License.
• Minimum 3 years in a management role.
• Minimum 3 years of commercial driving experience.
• Strong verbal and written communication skills in English.

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