Desktop Specialist Job at Sharp Brains, Mountain Home, AR

QW9XVHJHbE9CVEdEVC9ZaENCM2F5a245OUE9PQ==
  • Sharp Brains
  • Mountain Home, AR

Job Description

BACKFILL || FREELANCE || DISPATCH SUPPORT

Key Responsibilities:

  • Respond to and resolve Tier 2 support requests escalated from Tier 1.
  • Provide hands-on support for desktops, laptops, printers, mobile devices, and other peripherals.
  • Troubleshoot OS, application, and network-related issues (Windows/Mac environments).
  • Install, configure, and update software and hardware as required.
  • Support Microsoft 365 applications, Active Directory, and other enterprise tools.
  • Handle user account setups, password resets, and permission/access issues.
  • Collaborate with other IT teams or vendors to resolve complex incidents.
  • Document all support activities in the ticketing system and follow escalation procedures.

Requirements:

  • Proven experience in Tier 2 desktop or end-user support roles.
  • Strong knowledge of Windows 10/11, MS Office 365, and standard IT tools.
  • Familiarity with ITSM platforms like ServiceNow or similar.
  • Good understanding of networking basics (TCP/IP, DNS, DHCP).
  • Excellent communication and customer service skills.
  • Ability to work independently and manage multiple support requests.

Job Tags

Freelance,

Similar Jobs

MarinHealth

Pediatrician Job at MarinHealth

 ...The Position: Pediatrician - After-Hours Position Highlights Pediatric After Hours Position: Enjoy working as part of our well-established and beloved Pediatric After-Hours Program, the only after-hours clinic in Marin County exclusively for children under... 

Azazie, Inc.

E-Commerce Marketing Specialist (San Jose or Los Angeles) Job at Azazie, Inc.

 ...options. Job Overview: Azazie is hiring an E-Commerce Marketing Specialist to own website updates and optimization across 4 brands...  ...assets, timing, and legal copy. Collaborate with the Brand & Digital Marketing team to execute in all marketing channels. Lead post... 

Private family

Live-in House Manager/Administrative Assistant Job at Private family

 ...Live-in House Manager/Administrative Assistant for a Carmel Valley Developer in Monterey County. This position is ideal for a part-time...  ..., i.e., Monterey Community Hospital, Salinas, or Natividad. A private apartment adjacent to a pool and tennis court and four hundred acres... 

Premier Family Law Recruiting

Experienced Senior Attorney Job at Premier Family Law Recruiting

 ...Join a Dynamic Family Law Firm as an Experienced Senior Attorney! We are recruiting for an established family law firm seeking an Experienced...  ...role in guiding families through pivotal moments in their lives, and youll be a trusted advocate making a meaningful difference... 

Vaco by Highspring

Office Administrator with personal duties - ASAP Job at Vaco by Highspring

 ...multitasking skills. ~ Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with Yardi(perferred) , QuickBooks , and Teams/SharePoint is a plus. ~ A proactive problem-solver who anticipates needs and gets things done. ~ Comfortable...