THIS IS A CONTRACT TO HIRE OPPORTUNITY****
Job Title: End User Compute (EUC) Technician
Reports to: Infrastructure Manager
Schedule: On-site 4 days per week, with flexibility to be present on additional days when critical needs arise
Role Overview
Looking for an EUC Technician to lead the design, deployment, and management of our client's enterprise endpoint platforms (Microsoft Intune and Jamf), support Office 365 administration, manage video conferencing infrastructure, and act as the Tier 3 escalation point for our Helpdesk.
This role bridges the Infrastructure and Helpdesk teams, ensuring consistent endpoint management, unified standards, and improved visibility across offices and Distribution Centers. The EUC Technician will identify systemic issues across teams, present findings with actionable solutions, and help strengthen alignment between Infrastructure, Helpdesk, and Security.
This position reports to the Infrastructure Manager and works closely with Security, Compliance, and Support leaders to ensure a secure and seamless end-user experience.
Key Responsibilities
Endpoint Management and Architecture
• Design and manage configurations in Microsoft Intune (Windows) and Jamf Pro (macOS)
• Oversee device lifecycle management: enrollment, compliance, patching, and deprovisioning
• Lead efforts to improve endpoint security, automation, and standardization
• Track and report on device metrics, compliance, and health
Office 365 Administration
• Act as a subject matter expert for O365 services: Exchange Online, Teams, SharePoint, OneDrive, and licensing
• Provide Tier 3 support and lead feature rollout and adoption
• Monitor system usage, access policies, and ensure policy compliance
Infrastructure and Helpdesk Collaboration
• Partner with Infrastructure to align endpoint architecture with enterprise standards
• Serve as the escalation point for Helpdesk Tier 3 tickets involving endpoints, O365, or device management
• Coach and mentor Helpdesk staff through documentation and hands-on troubleshooting
• Identify recurring or systemic issues and present analysis and solutions to the Infrastructure and Helpdesk teams
• Support infrastructure projects that impact endpoint experience, such as software rollouts, network upgrades, or policy changes
Video Conferencing and Collaboration Tools
• Support and maintain corporate AV and video conferencing systems (Zoom, Teams Rooms, etc.)
• Troubleshoot meeting space issues and propose improvements or upgrades
• Ensure consistent hybrid meeting experiences across all sites
Solution Design and Continuous Improvement
• Propose improvements to user experience, security posture, and device management standards
• Collaborate with Infrastructure and Security teams on system transitions, integrations, and compliance initiatives
• Analyze endpoint and support data to identify trends, risks, and opportunities for improvement
• Develop and present recommendations to management for systemic issue resolution
Team and User Interaction Skills
• Communicate clearly with users at all technical levels
• Build trust through responsive, respectful, and effective support
• Translate technical concepts into simple language and model strong communication and service standards
Required Skills and Experience
• 3+ years in IT with a focus on endpoint management and end-user support
• 2+ years of hands-on experience with Microsoft Intune and Jamf Pro
• Strong knowledge of Office 365 administration, especially Teams and Exchange
• Experience managing and supporting AV/conference room systems (Neat, Cisco, Zoom)
• Scripting/automation experience (PowerShell, Bash, or similar)
• Strong troubleshooting skills and ability to identify and resolve systemic issues
• Effective written and verbal communication, with strong documentation skills
Preferred Qualifications
• Jamf Certified Admin or Microsoft Endpoint Manager certification
• Experience in hybrid Mac/Windows environments
• Familiarity with identity, access, and endpoint security: MFA, device compliance, and conditional access
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