Desktop Support Specialist Job at New York Technology Partners, Milwaukee, WI

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  • New York Technology Partners
  • Milwaukee, WI

Job Description

Title: Desktop Support IV

Client Location : 635 North 26th Street, Milwaukee, WI 53233

  • 40% Remote from within Wisconsin. 60% onsite (starts 100% onsite, and then a hybrid structure)

Required Skills: (Need Majority; 5+ Years)

  • End-user Technical support of Windows environments – 5+ years
  • Technical support of Windows 10 and Windows 11 – 5+ years
  • Installation and support of Microsoft Office Suite – 5+ years
  • Extensive knowledge with desktop technology – 5+ years
  • Deployment and technical support of x86/x64 computers – 5 years
  • Desktop software installation, support, and troubleshooting – 5 years
  • Use of remote desktop/remote control tools – 2 years
  • Use of Microsoft Remote Server Admin Tools – 2 years
  • Use of Microsoft MECM/SCCM (software deployment, remote control, Windows updates) – 1 year
  • Support of iOS or Android mobile devices with enterprise MDM – 1 year
  • Support of Omnissa Horizon, VMware Workstation, Microsoft Hyper-V (or similar) – 1 year
  • Technical writing and documentation – 1 year

Description of role:

This Desktop Support position provides expert-level technical assistance in preparation and support of end-user hardware and applications. The role requires extensive knowledge and experience with desktop technology including, but not limited to:

  • Windows desktop operating systems (10 and 11)
  • Desktop applications and Microsoft Office Suite
  • Multi-function devices (print/fax/copier/scanner)
  • Mobile devices (Android phones, iPhones, iPads)

The selected candidate will:

  • Independently perform a variety of desktop-related tasks
  • Serve as a desktop support expert resolving end user issues
  • Receive escalated issues from the internal Service Desk
  • Apply broad knowledge of concepts, practices, and procedures in desktop support
  • Exercise strong judgment, problem solving, and self-direction

Job Tags

Work at office, Remote work,

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