Desktop Support Specialist Job at SISL Global, Valley City, OH

QW9pVHFXcEVCekNNUmZFaUNCVFZ6VXY0OWc9PQ==
  • SISL Global
  • Valley City, OH

Job Description

Key Responsibilities:· Provide second-level technical support for desktop/laptop hardware, software, and peripheralissues.· Diagnose and resolve advanced technical issues escalated from the L1 support team.· Install, configure, and maintain operating systems, software applications, and system updates.· Perform root cause analysis to identify recurring technical problems and develop solutions.· Excellent in troubleshooting break/fix issues of windows and mac computers· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.· Collaborate with IT team members on projects, upgrades, and implementations.· Maintain accurate records of work performed, issues, and resolutions using the company'sticketing system.· Provide remote support and troubleshooting for users working from home or in the field.· Train and mentor junior support technicians as needed.· Ensure compliance with IT policies, security protocols, and best practices.· Perform routine maintenance and inspections to ensure optimal performance of equipment· Build and maintain strong relationships with end users and ensure user satisfactionQualifications:· Associate or bachelor’s degree in information technology, Computer Science, or relatedfield, or equivalent work experience.

Job Tags

Work experience placement, Remote job,

Similar Jobs

S.C. Anderson, Inc.

Commercial Construction Project Executive/Manager Job at S.C. Anderson, Inc.

 ...execution. Coordinate with architects, engineers, subcontractors, and stakeholders to ensure project goals are met. Oversee contract negotiations, risk management, and compliance with local regulations and safety standards. Monitor project progress, resolve issues... 

Pride Health

Certified Medical Coder Job at Pride Health

 ...Arrangement: Onsite Training (12 weeks) Remote Pay: $35/hr to $37/hr Contract:...  ...medical records and ensure proper documentation supports code selection Research and...  ...and regulatory rules Collaborate with clinical staff as needed to clarify documentation... 

Guthrie

Registered Nurse - Prep/Recovery - Full Time Job at Guthrie

Position Summary: The Registered Nurse (RN) provides professional, comprehensive nursing care for patients in an acute care environment. Accountable for the delivery of coordinated, safe, compassionate, therapeutic, evidence based quality care to patients and families...