Desktop Support Specialist (L1) Job at Milestone Technologies, Inc., Santa Clara, CA

QW8rYXFtaEVBemFLUVA4aEJCVGF6a2o2OXc9PQ==
  • Milestone Technologies, Inc.
  • Santa Clara, CA

Job Description

8+ Month W2 Contract (No C2C/No Visa Sponsorship/No Student Sponsorship)

Onsite in Santa Clara, CA - Only local candidates will be considered

Pay up to $29/hr. M-F, 8am-5pm

The ideal candidate will have experience delivering end-user support to over 300 users, both remotely and onsite, within Windows and Mac environments, and managing tickets through ServiceNow.

Responsibilities:

  • Functioning as part of an IT Team, individuals in this position will provide IT Helpdesk / Desktop support. IT support services for all aspects of user account setup and maintenance, system patching, system imaging, break/fix on PC and Mac platforms, video conference equipment, printers, phone systems, and general IT hardware/software
  • Monitoring and maintaining computer systems, video conferencing, and networks within the office
  • Follow SOP documentation and escalate issues appropriately to higher-level staff
  • Manage individual workflow and maintain the current ticket queue via the Service Now ticketing system
  • Working closely with the IT support team in Amsterdam to learn and identify issues in the office
  • Mobile support: iOS, Android, Windows Mobile

Skills

  • Strong service-oriented mentality
  • Excellent communication/interpersonal skills, ability and willingness to learn and cross-train with other IT staff members required
  • Recent hands-on technical experience with Windows 10, G-suite, Exchange, Mac OSX (High Sierra, Sierra), Microsoft Active Directory, system imaging, PC and Apple hardware, and mobile
  • Basic networking knowledge
  • VPN, network connectivity including 11x, TCP/IP, DHCP
  • Recent experience with remote access and remote-control tools to support remote
  • Not required, but a plus: Service-Now, JAMF/SCCM, CrashPlan, Zoom, Okta, and Ring Central

The estimated pay range for this position is USD $24.00/Hr. - USD $29.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Job Tags

Contract work, Work at office, Local area, Remote work, Visa sponsorship,

Similar Jobs

Rubberlogix

Plant Manager Job at Rubberlogix

 ...Position Title: Plant Manager Reports To: President and COO FLSA Status: Non-exempt Summary: New River Tire Recycling and RUBBERlogix is a family-owned manufacturing business that is investing in the future and creating new jobs for Surry County. We keep... 

Vertex Education

Workday Product Owner Job at Vertex Education

 ...and communities. Be the one who makes a differencewith us. Vertex Education is seeking an experienced and strategic Workday Product Owner to lead the transformation and long-term success of our Workday platform. This role owns the product roadmap, drives platform... 

Physicians Rehab Solution

PT (PRN) at Southern Indiana Orthopedics Job at Physicians Rehab Solution

 ...Join the Trusted Experts at Southern Indiana Orthopedics & Physical Therapy Position: PRN Licensed Physical Therapist Location: Columbus, IN Are you a passionate Physical Therapist ready to make a difference in the lives of your patients? Southern Indiana Orthopedics... 

The LiRo Group

Information Technology Specialist - SQL Job at The LiRo Group

 ...We're looking for a SQL Information Technology Specialist in Albany, NY Come join our team! We are looking to build services and capabilities through the growth of our key asset- our staff. Ranked among the nation's top A/E firms by Engineering News-Record... 

Medisys Health Network, Inc.

Epic Clindoc Analyst Job at Medisys Health Network, Inc.

 ...position is a full-time/salaried-hybrid schedule opportunity based in Hicksville, Long Island. The EPIC System Clindoc Lead System Analyst is responsible for the development, building, implementation, and ongoing maintenance of all aspects of related applications,...