Job Description
Job Description: Desktop Support Technician
Schedule: Onsite 5 days/week for the first 90 days; hybrid schedule (3 onsite / 2 remote) thereafter
Location: Downtown Tampa, FL
Overview
We are seeking a reliable and professional Desktop Support Technician to join our IT support team. The ideal candidate is customer-focused, able to manage a high volume of support tickets, and comfortable working in a structured, fast-paced environment.
Key Responsibilities
- Provide desktop, software, and hardware support to end users, including court officials and judges
- Manage and resolve 25–30 support tickets per day through Jira or similar ticketing systems
- Install, configure, and support Microsoft 365 applications and Webex
- Troubleshoot issues related to desktops, laptops, printers, networks, and user accounts
- Ensure proper documentation of all tickets, steps taken, and resolutions
- Deliver support in a courteous, professional, and timely manner
- Escalate issues to higher-level support when necessary
- Follow all IT policies, procedures, and security standards
- Assist with workstation setup, software deployments, and basic system maintenance
Qualifications
- 1–2 years of experience in desktop support or IT help desk environment
- Experience with Jira or other ticketing platforms
- Strong knowledge of Microsoft 365 tools (Outlook, Teams, Office apps, OneDrive, etc.)
- Experience supporting Webex or similar communication platforms
- Ability to handle a high-volume ticket queue efficiently
- Exceptional professionalism when interacting with judges, court staff, and senior officials
- Strong communication skills and customer service orientation
- Ability to work onsite daily for the first 90 days, then transition to a hybrid schedule
Preferred Skills (Nice to Have)
- Experience supporting government or legal environments
- Basic networking troubleshooting skills
- A+ or similar certification
Job Tags
Work at office,