Desktop Support (Tampa, FL) Job at Dexian, Tampa, FL

QllXWHJtbElDRCtNUXY0bEJCSFh5MGo2OFE9PQ==
  • Dexian
  • Tampa, FL

Job Description

Job Description: Desktop Support Technician

Schedule: Onsite 5 days/week for the first 90 days; hybrid schedule (3 onsite / 2 remote) thereafter

Location: Downtown Tampa, FL

Overview

We are seeking a reliable and professional Desktop Support Technician to join our IT support team. The ideal candidate is customer-focused, able to manage a high volume of support tickets, and comfortable working in a structured, fast-paced environment.

Key Responsibilities

  • Provide desktop, software, and hardware support to end users, including court officials and judges
  • Manage and resolve 25–30 support tickets per day through Jira or similar ticketing systems
  • Install, configure, and support Microsoft 365 applications and Webex
  • Troubleshoot issues related to desktops, laptops, printers, networks, and user accounts
  • Ensure proper documentation of all tickets, steps taken, and resolutions
  • Deliver support in a courteous, professional, and timely manner
  • Escalate issues to higher-level support when necessary
  • Follow all IT policies, procedures, and security standards
  • Assist with workstation setup, software deployments, and basic system maintenance

Qualifications

  • 1–2 years of experience in desktop support or IT help desk environment
  • Experience with Jira or other ticketing platforms
  • Strong knowledge of Microsoft 365 tools (Outlook, Teams, Office apps, OneDrive, etc.)
  • Experience supporting Webex or similar communication platforms
  • Ability to handle a high-volume ticket queue efficiently
  • Exceptional professionalism when interacting with judges, court staff, and senior officials
  • Strong communication skills and customer service orientation
  • Ability to work onsite daily for the first 90 days, then transition to a hybrid schedule

Preferred Skills (Nice to Have)

  • Experience supporting government or legal environments
  • Basic networking troubleshooting skills
  • A+ or similar certification

Job Tags

Work at office,

Similar Jobs

Bridgestone HosePower

IT Systems Administrator Job at Bridgestone HosePower

 ...Administrator Associate; Microsoft 365/Azure Administrator Associate. CompTIA Server+, Network+, Security+; ITIL Foundation. VMware VCP, AWS SysOps Administrator, or similar platform certifications. Experience: 35+ years administering Windows/Linux... 

KCG Search

Finance Manager Job at KCG Search

 ...Finance Manager | Real Estate Development & Investment Were partnering with a fast-growing, entrepreneurial real estate development firm. This is a hands-on Finance Manager role for someone who enjoys working close to the deals, collaborating across teams, and helping... 

Steele Healthcare Solutions, LLC

Child Psychologist Job at Steele Healthcare Solutions, LLC

 ...Child Psychologist for Outpatient Clinic in SW Chicago Join a multi-specialty community clinic providing compassionate, family-...  ...visa candidates are welcome! Position Highlights Provide psychological diagnostic evaluations, individual therapy, parent guidance,... 

Sloane Boutique (business in Moultre Plaza Coleman blvd)

PART TIME SALES ASSOCIATES Job at Sloane Boutique (business in Moultre Plaza Coleman blvd)

 ...Sloane Boutique is now actively looking for FALL/HOLIDAY PART TIME SALES ASSOCIATES in our MOUNT PLEASENT area store location Key Responsibilities: Customer Interaction: Assisting customers with finding merchandise, providing product information, and creating a... 

Miss Circle New York

Social Media Content and Marketing Coordinator Job at Miss Circle New York

Miss Circle is looking for a Social Media Manager to support our day-to-day content execution, community engagement, and influencer outreach. This role works closely with our Creative + Production Team and PR Team , helping bring the brands voice, visuals, and storytelling...