Job Description

Job Description: Desktop Support Technician

Schedule: Onsite 5 days/week for the first 90 days; hybrid schedule (3 onsite / 2 remote) thereafter

Location: Downtown Tampa, FL

Overview

We are seeking a reliable and professional Desktop Support Technician to join our IT support team. The ideal candidate is customer-focused, able to manage a high volume of support tickets, and comfortable working in a structured, fast-paced environment.

Key Responsibilities

• Provide desktop, software, and hardware support to end users, including court officials and judges
• Manage and resolve 25–30 support tickets per day through Jira or similar ticketing systems
• Install, configure, and support Microsoft 365 applications and Webex
• Troubleshoot issues related to desktops, laptops, printers, networks, and user accounts
• Ensure proper documentation of all tickets, steps taken, and resolutions
• Deliver support in a courteous, professional, and timely manner
• Escalate issues to higher-level support when necessary
• Follow all IT policies, procedures, and security standards
• Assist with workstation setup, software deployments, and basic system maintenance

Qualifications

• 1–2 years of experience in desktop support or IT help desk environment
• Experience with Jira or other ticketing platforms
• Strong knowledge of Microsoft 365 tools (Outlook, Teams, Office apps, OneDrive, etc.)
• Experience supporting Webex or similar communication platforms
• Ability to handle a high-volume ticket queue efficiently
• Exceptional professionalism when interacting with judges, court staff, and senior officials
• Strong communication skills and customer service orientation
• Ability to work onsite daily for the first 90 days, then transition to a hybrid schedule

Preferred Skills (Nice to Have)

• Experience supporting government or legal environments
• Basic networking troubleshooting skills
• A+ or similar certification

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