Job Description

The Merrick Medical Center (MMC) Director of Operations is responsible for the planning, provision, and allocation of functional resources necessary to carry out the day-to-day operations of the following departments: maintenance, guest services, materials management, dietary services, pharmacy, biomed, community wellness and information technology. Responsible for the emergency preparedness efforts of the medical center and serves as the Compliance Officer. Responsible for the proper planning and allocation of resources under their control to include the preparation and monitoring of the annual operating budget and objectives consistent with Merrick Medical Center’s (MMC) strategic plan. All duties are performed consistent with MMC’s standards and behaviors.

The Director of Operations principle duties and responsibilities include:

• Commits to the mission, vision, beliefs and consistently demonstrates our core values.
• Serves as service excellence champion including the implementation, competencies, and hardwiring of service excellence initiatives such as patient experience, employee advisory committee (EAC) and patient family advisory committee (PFAC).
• Directs the development and execution of divisional strategies to ensure full alignment with the Medical Center’s overarching goals, while maintaining robust feedback loops to monitor performance trends and critical activities.
• Ensures consistent leadership among division managers and ensures unification of departments under their supervision. Promotes effective communication, collaboration, quality, and efficiency between departments and managers throughout the medical center.
• Provides leadership and oversight into service line growth and development in each department under their supervision.
• Oversees the departmental budgetary procedure for each department under their supervision to ensure proper operational and capital planning; appropriate and efficient use of resources; and consistent compliance with budgetary and fiscal controls.
• Responsible for the overall provider satisfaction results in each department under the Director’s supervision. Works with and through others to get positive organizational results.
• Responsible for the overall employee satisfaction results in each department under the Director’s supervision. Works with and through others to get positive organizational results.
• Responsible for the overall patient satisfaction results in each department under the Director’s supervision. Works with and through others to get positive organizational results.
• Responsible for hiring, training, supervising, coaching, mentoring, retaining and evaluating managers including professional development of the department managers.
• Serves as Compliance Officer to ensure compliance with HIPAA regulations.
• Responsible for the MMC Emergency Preparedness Program.
• Works with CEO and senior leadership to use data analytics to develop business plans for new, or growing existing, business opportunities.

Qualifications

The ideal candidate will have served in a leadership role with progressive responsibility for a minimum of five (5) years in a healthcare setting. Must have a bachelor’s degree in business administration or other directly related field of study, master’s degree is preferred. Must have strong leadership and operational experience.

The ideal candidate will:

• Be a mission driven, visionary and innovative leader
• Be visible and involved in the community
• Build and maintain effective teamwork
• Insure a positive work culture
• Be a great communicator with all staff, providers, patients and community members
• Build people up and promote accountability
• Effectively communicate and have interpersonal skills, including listening and approachability
• Strong understanding of organizational and human resources management standards and practices
• Knowledge of performance improvement, budgetary and financial methods and practices
• Manage conflict effectively and is comfortable with crucial conversations and performance management
• Confidently make operational and management decisions in response to changing conditions

The Organization

Merrick Medical Center-Bryan Health, located in Central City, Nebraska, is a recognized leader in providing a continuum of healthcare to over 10,000 rural residents in Merrick and nearby surrounding counties in Central Nebraska for over sixty years. MMC and their medical clinics in Central City and Fullerton are the primary source of healthcare for the rural communities it serves. MMC opened their new $27 million, 51,307 square feet facility in June of 2022 and are dedicated to continuing to offer award-winning services and keeping health care close to home. The new facility consists of 6 adaptable inpatient care rooms, a full-service emergency department, state of the art operating room, rehabilitation gym, 18 room rural health clinic, cafeteria and additional patient care departments and amenities.

Four Board Certified Family Practice physicians, a Board Certified Psychiatry and Neurology physician, and four physician-assistants staff the Central City Medical Clinic and satellite clinic in Fullerton, NE. MMC employs nearly 120 medical and support staff, and is one of the largest employers in the service area. The Medical Center also works in tandem with physicians across the state to offer eight professional outpatient specialty clinics.

The Community

Merrick Medical Center is located immediately off Highway 30 in the beautiful community of Central City, Nebraska. Central City, the county seat of Merrick County. The 3,000 residents of Central City are fortunate to live in a clean, safe community that offers a great place to raise a family. Central City features a thriving business district, a quality school system and new state-of-the-art hospital. This community is made up of neighbors, friends and extended family that work together to assure a prosperous future for generations to come.

Central City is truly a community that has something for everyone. They are home to several parks, sports facilities, walking/biking trials, and golf course. They also take great pride in their new 250,000 gallon aquatic center and 520 seat performing arts center. Central City supports a strong small business community with a variety of shops, restaurants, financial institutions and wellness facilities. In 2019 they received the Nebraska Showcase Community award for their exceptional work on development goals and strategies for community improvement and the impact those projects have made for the long-term benefit of Central City.

Compensation

The successful candidate will receive attractive and competitive compensation combined with an excellent benefits package.

Interested Candidates

Interested and qualified candidates may submit their resume to Aaron Delahoyde, via email at aaron.delahoyde@bryanhealth.org. He can also be reached by phone at 402-481-0328. Your candidacy will be held strictly confidential.

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