End User Support Specialist Job at Atlas Search, New York, NY

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  • Atlas Search
  • New York, NY

Job Description

End User Computing (EUC) Engineer – New York, NY (Hybrid)

Hybrid Schedule: Onsite Tuesday–Thursday, remote Monday & Friday

Employment Type: Full-time

Compensation: $45-$60, based on experience

A leading global investment firm is seeking an enthusiastic EUC Engineer to join a high-performing technology team. This is an opportunity to work in an environment where technology is treated as a true strategic enabler. You’ll be focused on elevating the end-user experience, optimizing systems, and partnering with stakeholders across the business to drive meaningful improvements.

What You’ll Do

• Ensure end users receive exceptional technical support and a best-in-class experience.

• Serve as the first point of contact for business, technology, and client teams, identifying trends and resolving issues.

• Build a deep understanding of business requirements and how technology supports them.

• Manage helpdesk queues, hardware/software support, and physical inventory.

• Own and deliver longer-term technical projects with measurable impact.

• Collaborate with vendors to assess products, services, and opportunities for improvement.

• Help uplift skills across the team through mentoring and knowledge sharing.

• Proactively identify and implement improvements in automation, performance, and efficiency.

• Analyze events, contribute to incident management, and influence decisions that enhance reliability.

• Use system metrics to troubleshoot performance issues and develop new observability tools.

• Build strong relationships with end users and technology teams across the organization.

What We’re Looking For

• A passion for continual improvement and a track record of identifying high-value enhancements.

• Strong technical credibility across the Microsoft/Windows technology stack.

• Deep experience supporting Windows OS, applications, networks, and system administration tools.

• Hands-on experience with Windows Server technologies (Group Policy, Active Directory, DNS, DHCP, File Sharing).

• Strong troubleshooting abilities across desktops, networks, telephony, mobile devices, and peripherals.

• Experience with Mobile Device Management platforms (Intune, AirWatch, Jamf, etc.).

• Background in automation or scripting (PowerShell, Python, etc.) and a mindset geared toward finding CLI solutions.

• Ability to lead or significantly contribute to major technical projects (e.g., migrations, upgrades).

• Clear, simple communication style with the ability to explain technical concepts in plain language.

• Collaborative, positive approach with the ability to build trust across teams and regions.

Job Tags

Full time, Monday to Friday,

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