Field Service Technician Job at Swan Analytical USA, Baltimore, MD

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  • Swan Analytical USA
  • Baltimore, MD

Job Description

Swan Analytical USA is seeking a Field Service Technician to join our dynamic team. The Field Service Technician will play a crucial role in ensuring the optimal functioning and performance of our analytical instruments at customer sites. As a Swan Field Service Technician, you will be responsible for on-site installation, maintenance, troubleshooting, and repair of our instruments, as well as competitors, providing outstanding technical support to our valued customers. This role will require up to 100% Travel (Mon-Fri only).

Key Responsibilities:

  1. Installation and Commissioning:
  • Install and commission SWAN analytical instruments at customer locations.
  • Ensure proper calibration and configuration to meet customer specifications.
  1. Preventive Maintenance:
  • Conduct routine preventive maintenance activities to ensure instruments operate at peak performance.
  • Keep detailed maintenance records and update service documentation.
  1. Technical Support:
  • Provide exceptional technical support to customers via phone, email, and on-site visits.
  • Troubleshoot and diagnose issues with instruments promptly and effectively.
  1. Repair and Upgrades:
  • Perform instrument repairs, replacements, and upgrades as required.
  • Coordinate with the support admin and manager to source and order replacement parts.
  1. Customer Training:
  • Train customers on the proper use, maintenance, and calibration of SWAN instruments.
  • Offer guidance on optimizing instrument performance.
  1. Documentation:
  • Maintain accurate service records, equipment logs, and reports.
  • Ensure timely submission of service reports and required documentation.
  1. Continuous Learning:
  • Stay up to date with SWAN's product advancements and industry trends.
  • Participate in training programs and workshops to enhance technical knowledge.

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