Job Description

Job Title: Field Services Dispatcher

Job Type: Full-Time

Location: Grapevine, TX (On-Site)

Reports To: Field Services Manager Position Summary:

This hybrid role requires a dynamic individual who can manage daily dispatch operations while also supporting project planning, technician coordination, and milestone tracking for IT projects in the US and Canada.

Key Responsibilities:

Dispatch & Resource Coordination

• Assign and schedule IT field technicians based on skill set, location, and availability.
• Source and recruit qualified technicians by reviewing resumes, conducting calls, negotiating rates/travel expenses, and aligning availability with project needs.
• Serve as the primary point of contact between technicians, clients, and internal teams.
• Monitor ticket queues, prioritize urgent requests, and provide real-time status updates.

Project Coordination Support

• Assist in planning and executing IT projects, including hardware rollouts, network upgrades, AV deployments, and low-voltage cabling.
• Track milestones, deliverables, and dependencies across multiple projects.
• Maintain accurate documentation (work orders, scope of work, site instructions, and closeout reports).
• Coordinate resource allocation to meet project timelines and SLAs.

Client & Technician Engagement

• Communicate clearly with clients regarding schedules, technician arrivals, and escalations.
• Provide on-site and remote support to technicians, ensuring tasks are completed within scope and timeframes.
• Conduct post-dispatch follow-ups to verify service completion and capture feedback.
• Build positive, long-term relationships with technicians and clients.

Financial Oversight

• Negotiate labor rates and travel costs in line with company guidelines.
• Review technician invoices for accuracy, disputing exceptions when necessary.
• Ensure profitability by validating billing hours, managing work order margins, and submitting accurate documentation for invoicing.

Qualifications:

• 3+ years of experience in IT field service dispatching or coordination.
• 2+ years of experience in IT project coordination or project management.
• Strong understanding of field service operations and basic IT infrastructure (networking, cabling, hardware setup).
• Familiarity with ticketing systems and dispatch platforms (e.g., WorkMarket, Field Nation).
• Excellent organizational and multitasking skills in a fast-paced environment.
• Effective verbal and written communication skills.

Preferred Attributes:

• Proven ability to manage multiple service engagements simultaneously.
• Detail-oriented with a focus on quality, timelines, and customer satisfaction.
• Comfortable working with remote teams and in dynamic project environments.

About Buchanan Technologies

Since Buchanan’s inception over 30 years ago, we have operated on 5 core values –

People Matter, Customers Matter, Principles Matter, Community Matters, and Every Interaction Matters. These values are represented across each facet of the company, from employee relations to client service delivery to corporate social responsibility initiatives and beyond.

Why Work at Buchanan?

At Buchanan Technologies, we offer great employment experience with a fun but professional work environment, competitive salary, and various employee career advancement programs that add value to your skills and daily life. If you are excited about being part of an energetic team where your contributions are appreciated and hard work is recognized, Buchanan is the place for you.

Things We Are Passionate About

We are passionate about providing top-tier technology services to our customers and clients and fostering a culture of continuous learning for our employees. We are a people-centric company, focused on growth and diversity for our workforce. Come join us and let’s build something amazing together.

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Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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