Job Description

Company Description

About Us: At The DoughCone , we’re more than just Houston's favorite food truck – we’re a fun, high-energy team with a passion for creating the most mouthwatering desserts in town. We specialize in delicious, one-of-a-kind treats, and our focus is on delivering top-tier service and high-volume product to keep our customers coming back for more!

If you love great food, thrive in a fast-paced environment, and want to be part of a team that values creativity, collaboration, and fun, this is the place for you.

What You'll Do: As our Lead Manager, you'll play a key role in overseeing our operations while working directly with our small team on the line, ensuring that everything runs smoothly from day one to closing time. You'll be managing a team of enthusiastic individuals, ensuring we deliver the best possible customer experience while staying on top of food quality, inventory, maintenance needs, and overall business performance.

Role Description (Please read carefully before applying – we need someone who checks all these boxes!)

Are you ready to roll with The DoughCone ? We’re looking for a Lead Manager who’s got the right mix of skills, energy, and passion to keep things running smooth and sweet!

Here’s what we need:

• Flexible schedule with full weekend availability (because when the dough’s hot, we’re ready to go!)
• Solid communicator – you’ve got your texting, emailing, and writing game on point.
• Neat & Tidy – we like our desserts delicious and our workspace clean!
• A valid driver’s license (you’ll be behind the wheel!)
• Personal vehicle to get you to the truck (we’re always on the move, after all).
• Tech-savvy – you know your way around Google Docs, emails, and yes… paperwork. Lots of paperwork.
• Positive energy – we need someone who lights up the room and keeps the good vibes rolling.
• Diplomatic communicator – calm, cool, and collected when talking with the team or customers.
• Problem-solving mindset – you love to tackle challenges and find solutions fast!
• Takes direction well – you’re a great listener and are always ready to learn and grow.
• Comfortable driving a FedEx-sized vehicle (we need you behind the wheel of our sweet ride).
• Inventory tracking – keeping tabs on what we’ve got and what we need.
• Maintenance logs – making sure everything stays in tip-top shape.
• Food prep – you’re all about making sure the food is always fresh, delicious, and ready to go.
• 7+ years of experience in food service or management (you’ve got the skills to back it up).
• Previous food truck experience is a plus, but not a dealbreaker!
• And lastly, we love go-getters – if you take initiative, you’ll be at the front of the line.
• If you’re ready to bring your skills and positive energy to The DoughCone and help us create the best dessert experience in Houston, then we want to hear from you! Let’s make some sweet magic together!

Qualifications & What We’re Looking For:

• Food Service & F&B Skills – You know your way around the kitchen and can make food magic happen.
• Customer Service & Training Skills – You can provide top-tier service and teach others how to do the same.
• Budgeting Experience – You’ve got a knack for making sure the numbers add up and keeping costs in check.
• Leadership & Team Management – You inspire, lead, and empower your team to do their best work.
• Excellent Communication Skills – You’ve got a way with words, whether you're talking to customers or the team.
• Self-Starter & Team Player – You can thrive solo, but also know how to work seamlessly with the team.
• Previous Experience in a Similar Role – You’ve been in the game before and know what it takes.

The Fun Part:

At The DoughCone , we’re all about handmade donutcones filled with made-to-order vanilla bean ice cream and endless toppings. You’ll be working directly with the owner to grow our brand, keep costs in check, provide 5-star customer service, and lead the crew on the truck. While we mostly cater private events, we also serve up our sweet treats at hot spots around Houston like Hermann Park, Memorial Park, Buffalo Bayou Park, and other amazing locations.

We’re looking for someone who can mix food prep, driving, and managerial skills, with a healthy dose of problem-solving and initiative. Food truck experience is a bonus, but not a must! This role offers the chance to grow from team member to management level.

Key Responsibilities:

Food Prep & Cleaning:

• Get your hands messy making magic happen in the kitchen!
• Keep the truck clean and organized – we like things spotless.
• Follow all food safety and sanitation rules, because we care about our treats and our customers.

Driving & Transportation:

• You’ll drive a big ol’ FedEx or UPS-sized van to ensure timely deliveries.
• Must have a valid Texas driver’s license and reliable personal transportation (no rideshares here).
• Learn to drive the food truck like a pro!

Customer Service:

• Be the face of The DoughCone ! Provide exceptional service inside and outside the truck.
• Handle guest interactions with kindness and professionalism.
• Train on our point-of-sale system and best customer interaction practices.

Inventory & Equipment Maintenance:

• Keep an eye on inventory and run errands when needed.
• Help maintain equipment and provide feedback on any issues.

Event Management:

• Help manage events – from selling sweets to social media shout-outs.
• Jump in and assist with admin tasks when needed.

Team Collaboration:

• Join in on team meetings and training sessions with the boss (Avi) and fellow managers.
• Share feedback and help improve how we do things.

Managerial Duties:

• Run the food truck and manage events solo when the big dogs aren’t around.
• Help with scheduling, hiring, and conducting performance reviews.
• Keep tabs on wholesale operations, and forecast future needs.

Growth & Development:

• Start with food prep and driving, then gradually take on more responsibilities.
• Performance-based opportunities for role advancement and a potential pay bump after 1 year.

Required Qualifications:

• Valid Texas Driver’s License – Gotta be road-ready!
• Reliable Personal Transportation – We need you to get to the truck (no ride shares here).
• Food Handler or Manager Certification – Or willingness to get certified (we’ve got your back!).
• Excellent Written & Verbal Communication Skills – You’re a pro when it comes to connecting with others.
• Food Truck Experience – It’s a big plus, but not required!
• Positive Attitude & Problem-Solving Skills – A can-do spirit is essential for success.
• Take Initiative – We love self-starters who make things happen.

Our Promise to You:

The DoughCone is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We’re an LGBTQ+ friendly workplace, age-inclusive, and we provide diversity training and programs to keep improving!

Ready to join the sweet team at The DoughCone? We can’t wait to hear from you! If you’ve got the skills and energy we’re looking for, apply today and let’s make dessert dreams come true together!

Job Types: Full-time, Part-time

Expected hours: Part time or Full Time based on candidate needs

Pay: Base on experience: 15-22/hr + bonus

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Shift:

• 12 hour shift
• Day shift
• Night shift

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