Job Description
- Answer multiple phone lines in a fast-paced and distracting environment; collect or pass messages to/from guests and employees as required.
- Coordinate email travel inquiries with internal and external customers.
- Perform routine hotel functions, such as taking reservations and registering and checking out guests.
- Perform basic concierge duties, including assisting with travel and transportation arrangements, informing guests about local amenities,
- coordinating guest dry cleaning, and securing guest valuables in safe deposit boxes.
- Perform basic porter duties, including delivering guest packages, faxes, and mail, assisting guests with luggage transportation and
- storage, escorting guests to their rooms as required, and driving shuttle van to locations within the Stanford community.
- Ensure guest safety and satisfaction by monitoring building access and maintaining key controls, submitting minor repair work orders,
- and coordinating room preparation with housekeeping.
- Review daily transactions for accuracy; prepare account billing for financial processing.
- Requirements:
- High school diploma or G.E.D certification and six months of customer service experience in a fast-paced, hospitality-industry setting.
- Demonstrated accurate cash handling knowledge and experience.
- English language fluency.
- Business writing acumen to originate and respond to correspondence.
- Valid California Non-commercial Class driver’s license.
Job Tags
Local area,