Front Desk Receptionist Job at netPolarity, Inc. (Saicon Consultants, Inc.), Stanford, CA

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  • netPolarity, Inc. (Saicon Consultants, Inc.)
  • Stanford, CA

Job Description

Job details are Shared below:

Job Title: Guest House Front Desk

Location: Stanford, CA

Job Duration: 3+m Contract with potential for conversion

Primary Skills:

  • Customer service experience in a fast-paced, hospitality-industry setting
  • Demonstrated accurate cash handling knowledge and experience
  • Comfortable working Wednesday through Sunday 2pm-10:30pm; Off Mon/Tue. Flexibility to work other days/shifts is also preferred.
  • Minimum Knowledge, Skills and Abilities Required
  • Demonstrated accurate cash handling knowledge and experience.
  • English language fluency.
  • Business writing acumen to originate and respond to correspondence

Physical Requirements:

  • Constantly stand/walk throughout an 8 hour shift; constantly perform desk-based computer tasks.
  • Frequently use a telephone, writing by hand.
  • Occasionally twist/bend/stoop/squat; lift/carry/push/pull objects (luggage) that weigh 21-40 pounds.
  • Rarely lift/carry/push/pull objects that weigh >40 pounds, sort/file paperwork.
  • Ability to obtain and maintain a California Non-commercial Class license.
  • Ability to obtain and maintain a California Non-commercial Class driver's license and drive a non-commercial vehicle, day or night,
  • transporting guests locally.

Responsibilities:

  • Answer multiple phone lines in a fast-paced and distracting environment; collect or pass messages to/from guests and employees as
  • required.
  • Coordinate email travel inquiries with internal and external customers.
  • Perform routine hotel functions, such as taking reservations and registering and checking out guests.
  • Perform basic concierge duties, including assisting with travel and transportation arrangements, informing guests about local amenities,
  • coordinating guest dry cleaning, and securing guest valuables in safe deposit boxes.
  • Perform basic porter duties, including delivering guest packages, faxes, and mail, assisting guests with luggage transportation and
  • storage, escorting guests to their rooms as required, and driving shuttle van to locations within the Stanford community.
  • Ensure guest safety and satisfaction by monitoring building access and maintaining key controls, submitting minor repair work orders,
  • and coordinating room preparation with housekeeping.
  • Review daily transactions for accuracy; prepare account billing for financial processing.

Description:

Job Purpose

  • Provide superior hotel-style customer service to visitors of the Stanford Guest House at a 24-hour front desk.

Working Conditions

  • Will work variable shifts (evenings, overnights, weekends, holidays) within a 24-hour, seven day per week operation.

Work Standards

  • Must comply with the California Vehicle Code and Stanford University requirements when operating university-owned vehicles.
  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns;
  • uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel
  • policies and other policies found in the University’s Administrative Guide, .

Schedule:

  • Shift timing - We are looking for coverage evenings, including weekends. The anticipated schedule would be Wednesday through Sunday 2pm-10:30pm; Off Mon/Tue. Flexibility to work other days/shifts is also preferred.
  • There is some flexibility with the days off during the week, but the position would require weekend work. Thank you!
  • Total Proj Hours Expected: 336
  • Total Overtime Hours Expected: 33
  • Total Doubletime Hours Expected: 3
  • Min. Years Exp. Required: 2

Qualification:

  • High school diploma or G.E.D certification and six months of customer service experience in a fast-paced, hospitality-industry setting.

Please respond at the earliest to speed up the interview process. I will contact you if I need further details.

A SAICON COMPANY

Amit Bundele

Technical Recruiter

Phone : 669-319-4167

Email : amitb@saicongroup.com

San Jose, California

a Saicon Consultants, Inc. Company

Job Tags

Contract work, Local area, Shift work, Night shift, Sunday, Day shift, Afternoon shift,

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