Job Description

General Manager — Residential & Commercial HVAC/Plumbing Services

Location: On-site in Northern New Jersey (convenient to Passaic, Morris, Essex & Sussex Counties)

Compensation: $175K base + substantial performance-based bonus + full benefits

Overview

A privately held, multi-division HVAC and plumbing services company is seeking a hands-on, results-oriented operational leader to oversee business performance, workforce management, and process improvement. The company provides installation, repair, and maintenance services for both residential and commercial customers. This role leads a 25+ person team—including technicians, field supervisors, customer service, and sales—and supports dozens of active service calls and projects at any given time.

Role Summary

The General Manager will take operational ownership of a fast-growing service organization known for responsiveness, technical expertise, and high-quality workmanship. You will align people, systems, financial goals, and customer service expectations to drive growth, operational efficiency, and long-term profitability.

Key Responsibilities

• Lead budgeting, forecasting, and financial performance with a focus on revenue, margins & net income
• Oversee fleet, tools, inventory, and HVAC/plumbing equipment acquisition, utilization, and maintenance
• Manage and develop service managers, dispatch, customer service, install crews, and plumbing/HVAC division leads
• Strengthen lead generation, scheduling, estimating, proposal workflows, and project intake processes
• Utilize software, automation tools, CRM/field service platforms, and AI to improve efficiency and proposal turnaround time
• Define and track KPIs across operations—technician productivity, close rates, callbacks, customer satisfaction, job profitability, etc.
• Maintain smooth communication between the office, warehouse, service technicians, and install teams
• Support expansion into new service offerings, territories, verticals, or maintenance contract programs—including recruiting and process design
• Partner closely with the CEO to execute strategic initiatives and long-term vision
• Ensure compliance with safety standards, licensing requirements, manufacturer guidelines, and industry best practices

Ideal Background

• 10+ years of operational leadership in HVAC, plumbing, mechanical contracting, or related trades
• Experience serving both residential customers and commercial/industrial accounts
• Proven success managing field technicians, office staff, and multiple revenue-generating divisions
• Strong people leadership—coaching, motivating, developing, and retaining teams
• Familiarity with estimating, service agreements, maintenance contracts, permitting, and bid responses
• Systems-oriented mindset—comfortable building processes, enforcing accountability, and scaling operations
• Experience using dispatching, scheduling, CRM, or workflow management platforms; interest in automation tools and AI
• Strong recruiting instincts and industry network to identify and hire top technicians and managers

Who Will Thrive in This Role

• Hands-on leaders who enjoy spending time in the field, visiting job sites, and understanding operations firsthand
• Problem-solvers who build, refine, and optimize systems—not just maintain the status quo
• Motivators who inspire performance, trust, communication, and teamwork without micromanaging
• High-accountability operators who prioritize responsiveness, safety, professionalism, and customer experience
• Builders who are energized by growing teams, scaling processes, and strengthening culture from the inside out

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