Role and Responsibilities
Receive phone calls that come into our Applications Support Team. This position will be the point of contact for tier level 1 support and users who are having a problem with the MOVE Software and escalates issues as necessary. Good Windows Troubleshooting skills to include hardware and software knowledge are helpful as well.
The chosen candidate will escalate issues to the MOVE team and/or vendor and communicate with programmers to advise of software errors and recommend changes. Write or revise user-training manuals and procedures. The candidate will be expected to assist in testing software changes to evaluate ease of use weather product will aid user in performing work. The candidate may assist with training users on software via virtual classroom setting.
The chosen candidate will need to be knowledgeable of Windows based systems and troubleshooting. The position will work in the Arkansas Department of Public Safety IT which is furnished with all the necessary tools and equipment needed to perform the required tasks. The chosen candidate will be expected to perform with the highest degree of professional competence, as it relates to quality of work, product knowledge, and customer service.
Skills :
Supporting customers with excellent phone etiquette
Required
3
Years
Windows 11 proficient
Required
2
Years
Software Testing/Analytics
Required
1
Years
Experience troubleshooting hardware and software
Required
1
Years
Experience installing software via remote
Required
1
Years
SQL/ Programming Knowledge
Highly desired
...Mushrooms is a certified organic, family-owned and operated mushroom farm located in Eden, Wisconsin. We specialize in growing premium... .... With decades of expertise and a commitment to sustainable agriculture, we take pride in delivering high-quality mushrooms while fostering...
...Hinshaw & Culbertson, a leading national law firm, seeks an attorney to join its Defense Litigation Practice group in San Francisco . This is an exciting opportunity for someone interested in career growth. Our firm is dedicated to your professional development,...
Sporting Goods Team Member Location Lakeville, MN : Are you friendly and self-motivated? Do you enjoy the outdoors and get excited talking about hunting or fishing? If so, this is the perfect role for you! The Sporting Goods Team Member will provide a positive and efficient...
24 Seven is partnering with our client, a large, global organization, to hire a versatile Senior Graphic Designer for an initial 3month freelance contract based in the Portland metro area (onsite/hybrid) with potential to extend for a year or more. This is a fulltime...
...re looking for a hands-on Field Supervisor to oversee daily farm operations, lead field crews, and ensure top-quality harvests.... ...QUALIFICATIONS EDUCATION and/or EXPERIENCE Associated degree in agriculture or related area or 5+ years of experience in agriculture....