Job Description

HVAC Service Manager

Charlotte, NC

Are you an experienced HVAC professional with leadership skills and a passion for team development?

RL Enterprise Recruiting & Staffing is hiring for our client, a trusted HVAC provider serving the Charlotte Metro area. We are seeking a Service Manager to lead their service department. This is an exciting opportunity to join a family-owned company known for its integrity, commitment to employees, and dedication to delivering dependable comfort to customers.

Base salary of $70,000–$90,000, with performance-based incentives (up to $150,000 total annual

compensation)

What You’ll Do

• Oversee daily operations of the service department
• Supervise, coach, and conduct in-field training with service technicians
• Collaborate with dispatch and other departments to ensure scheduling accuracy and workflow optimization
• Maintain strong customer relationships and resolve service-related issues
• Review service invoices and warranty claims for accuracy and efficiency
• Monitor department performance using CRM tools and drive profitability
• Ensure technicians are trained in both technical and customer service skills

Required Qualifications

• 6+ years of residential HVAC tech experience
• Minimum 2 year of supervisory or team management experience
• Must be willing to be hands-on in the field and office settings
• Strong mechanical aptitude and problem-solving ability
• Excellent written and verbal communication skills
• Proficiency with CRM and reporting tools
• Valid driver’s license with a clean record
• Highly organized, self-motivated, and growth-oriented

Preferred Qualifications

• Experience with ServiceTitan software
• Mechanical, electrical, or plumbing licensure in NC and/or SC

Benefits

• Medical, dental, vision, and life insurance
• Competitive supplemental insurance plans
• Paid time off, holidays, and your birthday
• Company-provided laptop, monitor, and vehicle
• 401(k) with 3% full match and partial match on 4–5%
• Professional development with certification reimbursement
• Quarterly incentives for achieved goals

Work Hours

• Monday–Friday, 7:00am – 5:00pm
• Occasional evenings and weekends as needed

Job Tags

Similar Jobs