Job Description
HVAC Service Manager
Charlotte, NC
Are you an experienced HVAC professional with leadership skills and a passion for team development?
RL Enterprise Recruiting & Staffing is hiring for our client, a trusted HVAC provider serving the Charlotte Metro area. We are seeking a Service Manager to lead their service department. This is an exciting opportunity to join a family-owned company known for its integrity, commitment to employees, and dedication to delivering dependable comfort to customers.
Base salary of $70,000–$90,000, with performance-based incentives (up to $150,000 total annual
compensation)
What You’ll Do
- Oversee daily operations of the service department
- Supervise, coach, and conduct in-field training with service technicians
- Collaborate with dispatch and other departments to ensure scheduling accuracy and workflow optimization
- Maintain strong customer relationships and resolve service-related issues
- Review service invoices and warranty claims for accuracy and efficiency
- Monitor department performance using CRM tools and drive profitability
- Ensure technicians are trained in both technical and customer service skills
Required Qualifications
- 6+ years of residential HVAC tech experience
- Minimum 2 year of supervisory or team management experience
- Must be willing to be hands-on in the field and office settings
- Strong mechanical aptitude and problem-solving ability
- Excellent written and verbal communication skills
- Proficiency with CRM and reporting tools
- Valid driver’s license with a clean record
- Highly organized, self-motivated, and growth-oriented
Preferred Qualifications
- Experience with ServiceTitan software
- Mechanical, electrical, or plumbing licensure in NC and/or SC
Benefits
- Medical, dental, vision, and life insurance
- Competitive supplemental insurance plans
- Paid time off, holidays, and your birthday
- Company-provided laptop, monitor, and vehicle
- 401(k) with 3% full match and partial match on 4–5%
- Professional development with certification reimbursement
- Quarterly incentives for achieved goals
Work Hours
- Monday–Friday, 7:00am – 5:00pm
- Occasional evenings and weekends as needed
Job Tags
Work at office, Monday to Friday, Afternoon shift,