Job Description

Department: Information Technology

Reports to: Director of IT/VP of IT

Location: Columbus, Ohio

Job Summary:

We are seeking a skilled IT Systems & Network Administrator for our Columbus, Ohio facility. It's a hybrid role focused on managing and improving IT infrastructure. Intermediate networking knowledge and system administration expertise are required, with experience in a manufacturing environment being a plus. The selected candidate will be key in maintaining system uptime, securing IT assets, and supporting scalable network and cloud solutions.

Network Infrastructure & Support

· Configure, monitor, and maintain our LAN/WAN infrastructure to ensure optimal performance and uptime.

· Perform routine diagnostics, network segmentation, and performance tuning to proactively address potential issues.

· Manage firewalls, VPN configurations, and VLAN provisioning to enhance network security and efficiency.

· Troubleshoot connectivity issues and optimize network performance, ensuring high availability and reliability for all users and equipment.

System Administration

· Administer Microsoft Entra ID, Azure AD, and other identity management systems to ensure secure and efficient access.

· Manage Microsoft Intune, endpoint protection solutions (e.g., CrowdStrike), and patch management tools to safeguard our devices and data.

· Deploy and maintain virtual machines, server infrastructure (VMware/Hyper-V), and cloud resources.

· Support and enforce IT security policies, including email protection, using ProofPoint, and vulnerability remediation, using Automox, to protect against cyber threats.

Operational IT Support

· Provide expert Tier 2/3 support for system and network-related incidents and requests, resolving issues promptly and effectively.

· Maintain comprehensive system and network documentation to ensure clear and efficient operations.

· Collaborate closely with vendors and service providers for support, procurement, and to leverage external expertise.

· Participate in an on-call support rotation, as needed, to provide timely assistance outside of regular business hours.

· Handle the initial deployment of corporate computers and related hardware, ensuring new team members are set up for success.

· Project and Process Improvement

· Assist in critical IT projects, including infrastructure upgrades, cloud migrations, and system rollouts, contributing to our growth.

· Proactively recommend improvements to enhance system efficiency, reliability, and security, driving continuous improvement in our IT landscape.

· Provide valuable input into IT planning and budgeting related to systems and network infrastructure, helping shape our future IT strategy.

· Deploy corporate computers and related hardware.

Required Qualifications

· Bachelor’s degree in Information Technology, Computer Science, or related field.

· 3+ years of experience in IT system administration and network support roles.

· Proficient in: Intermediate network concepts (TCP/IP, DNS, DHCP, VLANs, routing, etc.)

· Managing Microsoft Intune, Azure AD, and Entra ID

· Familiarity with email and endpoint security platforms

· Familiarity with hypervisors (VMware or Hyper-V), patch management, and cloud administration.

Preferred Qualifications

· Experience working in a manufacturing or industrial IT environment.

· Relevant certifications: CompTIA Network+, Microsoft Certified: Azure Administrator, or equivalent.

· Experience with tools such as SolarWinds, Wireshark, PRTG, or similar for monitoring and diagnostics.

· Experience with Autonomous Mobile Robots (AMRs) is a plus.

· Spanish language proficiency is a plus.

Skills & Attributes

· Strong problem-solving and troubleshooting capabilities.

· Clear verbal and written communication, especially with non-technical stakeholders.

· Ability to manage multiple priorities in a fast-paced environment.

· Detail-oriented with a focus on security and operational excellence.

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