Loan Representative Job at VanderHouwen, Spokane, WA

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  • VanderHouwen
  • Spokane, WA

Job Description

Loan Servicing Representative – Responsibilities

• Maintain and process loan accounts — payoffs, payments, billing, escrow, and related transactions — with strict accuracy.

• Perform core mortgage servicing tasks, including ARM/Balloon notifications, escrow analysis, and tax/insurance disbursements.

• Respond to customer and internal inquiries, resolving issues quickly and delivering strong service.

• Ensure all servicing activity meets investor guidelines (FNMA, FHLMC, GNMA, FHA, VA, RD) and complies with bank policies and regulations.

• Support continuous improvement by cross-training, documenting procedures, and contributing to team efficiency.

Loan Servicing Representative – Qualifications

• High school diploma required; Associate degree or equivalent experience preferred.

• 2+ years of experience in banking, loan servicing, or similar financial operations.

• Solid working knowledge of mortgage/consumer loan processes, documentation, and regulatory requirements.

• Proficient in Microsoft Office and loan servicing systems; strong analytical and problem-solving skills.

• Effective communicator with strong organization, accuracy, and the ability to handle high-volume deadlines.

Job Tags

Work at office,

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