Job Description

Loan Surveillance Manager

Location: Tonawanda, NY

Travel: Monthly

About the Role

We are seeking a Loan Surveillance Manager to join our dynamic team and play a critical role in safeguarding the performance and long-term viability of our commercial loan portfolio. This position offers the opportunity to work with leading Investor Agencies (Fannie Mae, Freddie Mac, HUD, and conduit loans), assess portfolio quality, identify areas of risk, evaluate long-term viability and performance, and proactively mitigate potential loss. If you are a motivated professional looking to grow your career in commercial real estate finance, we want to hear from you.

What You’ll Do

As a Loan Surveillance Manager, you will:

• Monitor quality and performance of an assigned commercial loan portfolio
• Responsible for timely satisfaction and compliance with Investor requirements
• Responsible for completing quarterly financial analyses to evaluate project performance and discuss with borrowers any substantial variances noted
• Conduct Physical Property inspections to evaluate property condition and follow up on any deferred maintenance observed. Additionally, conduct joint site visits with Agency partners to ensure properties are adequately maintained.
• Conduct market research and analysis
• Loan document review and interpretation
• Identify areas of risk and evaluate the long-term viability of loans
• Complete Risk Ratings to proactively mitigate potential risk associated with each asset within the portfolio
• Develop and review Action Plans to communicate and address risk and corrective action steps being taken to mitigate that risk
• Engage in ongoing dialogue with borrowers relative to their stabilization plans and budgets. Assess the attainability of these plans and ensure borrowers timely execution of these plans.
• Engage in ongoing communication with appropriate Agency counterparts relative to issues at the properties, and borrowers’ efforts to stabilize the assets.
• Request and review documentation relative to any Escrowed Reserves to determine and recommend release of funds held in connection with property improvement projects
• Request and review documentation relative to any insurance losses, easements, partial releases, and any other issues that may arise to determine and recommend release of funds to ensure restoration
• Assist with other related projects as needed

What We’re Looking For

• Education: Bachelor’s degree in Business, Finance, Real Estate, Accounting, or related field preferred.
• 3+ years in commercial real estate, mortgage servicing, loan underwriting, credit, risk management, or financial analysis.
• Proven ability to manage complex portfolios and communicate effectively with stakeholders.
• Advanced Microsoft Office proficiency.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent organizational and time management abilities.
• Outstanding verbal and written communication skills.
• Ability to thrive in a fast-paced environment and prioritize competing demands.

Arbor Realty Trust, Inc. offers a competitive base salary and discretionary bonus. The starting base salary range for this position is $70,000 to $90,000. The specific compensation that will be offered is based on an understanding of the hired candidates' qualifications at the time of hire. Employees are eligible for a discretionary bonus based on employee work performance reviewed during the course of the year. The total compensation package for this position will also include other elements, a full range of medical, and/or other benefits including 401(k) eligibility and paid time off benefits.

We are proud to be an equal opportunity employer and are committed to maintaining a diverse workforce and an inclusive work environment for our associates, customers and business partners.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, ethnicity, pregnancy or any other legally protected status. We are committed to working with and providing reasonable accommodations to individuals with disabilities.

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