Job Description

PrideNow is hiring a skilled Customer Field Service Technician with electro-mechanical maintenance experience . This is a direct hire opportunity for our manufacturing client in Tonawanda/Buffalo area, NY. Candidates should be comfortable with local and regional travel up to 80%

Salary: $60k-$80k Annually dependent on experience

Shift : 7/8am-4/5pm, candidates should be flexible to work OT and weekends occasionally

Job Duties:

• Perform preventive maintenance on freeze-drying equipment ensuring safe and efficient operation
• Troubleshoot system errors and failures, identify root causes, and implement corrective actions to restore equipment functionality
• Support equipment commissioning and, when not in the field, assist with production, testing, and customer service tasks
• Complete and manage documentation and computer records required for service execution and quality tracking
• Remain available for on-call support as required by service agreements
• Represent the company professionally at customer sites with punctuality and appropriate conduct
• Develop and maintain positive customer relationships to ensure satisfaction and service excellence

SKILLS AND EXPERIENCES:

• 3–5 years of experience in installation, commissioning, and maintenance of industrial equipment, or equivalent hands-on technical experience
• Understanding of control systems using PC and PLC architectures
• Experience in the maintenance of complex industrial equipment
• Ability to read and interpret mechanical and electrical drawings to support field troubleshooting and service activities
• Strong organizational skills and ability to manage workload independently
• Excellent communication and customer-facing skills; ability to represent the company positively at customer sites.
• Experience supporting the installation, commissioning, and maintenance of complex industrial equipment.
• Ability to troubleshoot equipment issues independently under time constraints.
• Familiarity with working in FDA-regulated or other highly regulated environments (e.g., pharmaceutical or biotech). Willingness to travel extensively and provide flexible on-call support as required.
• Strong commitment to delivering high-quality service and maintaining positive long-term customer relationships.
• Familiarity with freeze-drying processes in pharmaceutical applications is preferred

Benefits: medical, dental, vision, and disability insurance and a 401(k)- retirement plan

CONTINUOUS LEARNING: We view learning as a strategic lever for growth and motivation. We support internal training and external development initiatives.

Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

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