Job Description

Position Details

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Active - Benefit Eligible and Accrues Time Off

Work Hours per Biweekly Pay Period: 80.00

Shift : Monday - Friday

Location : 210 South Florida Avenue Lakeland, FL

Pay Rate : Min $119,142.40 Mid $148,928.00

Position Summary

Working under the supervision of the Director of Analytics, provide leadership to the Business Intelligence team. Responsible for ensuring that Business Intelligence projects are aligned with executive priorities. Accountable for all aspects of Epic data analysis, and delivery for the organization. Ensuring that we deliver insights and actionable recommendations to help the organization achieve its strategic goals.

Position Responsibilities

People At The Heart Of All We Do

Fosters an inclusive and engaged environment through teamwork and collaboration.

Ensures patients and families have the best possible experiences across the continuum of care.

Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

Safety And Performance Improvement

Behaves in a mindful manner focused on self, patient, visitor, and team safety.

Demonstrates accountability and commitment to quality work.

Participates actively in process improvement and adoption of standard work.

Stewardship

Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.

Knows and adheres to organizational and department policies and procedures.

Manager Capabilities

Demonstrates accountability for overall departmental operations and/or organization-wide functional responsibilities within the system to support achievement of organizational priorities.

Coaches team leaders, direct reports and team members to create a productive work environment.

Creates a high performing team by building strong relationships, mobilizing others to action and effectively leveraging the talent of their team.

Manages and supports conflict/issues resolution implementing appropriate corrective actions, improvement plans and regular performance evaluations.

Demonstrates capacity to manage change resistance and break down barriers to effective improvement and transformation.

Serves as a mentor for a healthy and safe culture to advance system, department and service experience.

Standard Work: Manager - Business Intelligence

Develop positive, cooperative relationships across functional boundaries. Support and drive the value of team work and instill collaborative practices throughout the department and organization

Ensure coordination among team related to the design, administration, and communication of all Business Intelligence solutions for the health system.

Ensure best practice standards for Business Intelligence and monitor compliance to ensure quality solutions.

Oversee project timelines to ensure solutions are delivered on time and communicate with stakeholders any unforeseen delays.

Apply sound business judgment in the execution of duties.

Monitor department focus to ensure efforts are aligned with strategic goals, both by attending to the specifics of the processes and by ensuring that people meet the demanding standards of performance. Realize how projects fit into the larger strategic context.

Competencies & Skills

Essential:

• Advanced analytic skills. Constantly seek new and better ways to do things, solve problems, and get things accomplished
• Ability to plan, organize and assimilate information in order to make key decisions. Desire to find creative and innovative solutions to complex problems.
• Strong leadership and staff development skills. Focus, align, collaborate, and build effective groups.
• High degree of self-motivation, commitment and integrity. Actively seek feedback on their performance and behavior so they can continually improve their leadership performance.
• Agile, flexible and comfortable with ambiguity. Have the demonstrated capacity to manage resistance and break down organizational barriers.

Qualifications & Experience

Essential:

• Bachelor Degree

Essential:

• Healthcare, Business, or similar field

Other information:

Experience Essential:

Progressive leadership experience within a team setting.

Experience with analytics best practices, analysis techniques and methodologies, and database management/reporting

At least 3 years working in a Epic

Advanced SQL

Experience Preferred:

Strong analytics background providing insights and recommendations to archive outcomes grounded in data.

At least seven years working in a hospital setting in financial/operational or a professional role

Experience with Epic, Tableau

Certification Essential:

Epic - Cogito

Certification Preferred:

Epic - Cogito Project Management

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