Nation Safe Drivers has been in business for 60 years and offers the rare opportunity to earn ownership stocks! With a stellar reputation as an industry leader in the Automotive Industry and one of the finest places to work in South Florida, we are excited about expanding our team. Our beautiful State-of-the-Art Corporate Headquarters is located in the heart of Boca Raton's thriving business park district. Employees are valued at NSD and enjoy a fun corporate culture, a supportive leadership team and excellent benefits.
Description:
The Workforce Manager will lead all aspects of workforce planning and real-time operations to optimize staffing and scheduling in a fast-paced contact center environment. This role utilizes advanced Workforce Management (WFM) platforms to forecast call volumes, develop staffing models, manage scheduling, and ensure optimal agent performance and adherence. The ideal candidate brings a strong analytical mindset, experience with WFM technologies, and a strategic approach to maximizing workforce efficiency and service levels.
Responsibilities:
Education and Work Experience:
What NSD can provide:
**NSD maintains a drug-free workplace and performs pre-employment substance abuse testing.
Nation Safe Drivers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, marital status, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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